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Aspiring Contributor
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Message 1 of 13

Connection disabled orange lights return

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About a month ago I had a really slow speed cap which resulted in intermittent flashing orange lights and no speed. This was fixed however thanks to you guys. It was a simple phone line fault. Yesterday there was an open reach guy doing work down the road, and since then no connection and flashing orange lights.
Our phone line is completely fine this time. What could be there problem?
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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Connection disabled orange lights return

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As you are on ADSL, the broadband comes down the same line as your phone, so it would not be anything local that is affecting your connection.

Have you checked the Service Status page?

http://www.bt.com/help/servicestatus

 

Looking at your last thread, you must be a long distance from the exchange, so maybe line conditions have deteriorated?

 

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Aspiring Contributor
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Message 3 of 13

Re: Connection disabled orange lights return

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It says we have an open fault. But I have not reported one yet, is this done by someone else?
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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Connection disabled orange lights return

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@tenchi24 wrote:
It says we have an open fault. But I have not reported one yet, is this done by someone else?

Its automatically generated when a major service failure occurs. It creates a fault report for all affected circuits so that the helpdesk, and customers can see if their line is part of the failure.

 

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Aspiring Contributor
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Message 5 of 13

Re: Connection disabled orange lights return

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Our connection was at its maximum normal speed until yesterday when the open reach guy did some thing down the road, have had no problems at all since the fault was fixed
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Aspiring Contributor
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Message 6 of 13

Re: Connection disabled orange lights return

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Until now, what could be the cause if the phone line still works fine?
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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Connection disabled orange lights return

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@tenchi24 wrote:
Until now, what could be the cause if the phone line still works fine?

A problem with the broadband equipment in the exchange. I assume you have tried restarting the home hub?

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Connection disabled orange lights return

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Distinguished Sage
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Message 9 of 13

Re: Connection disabled orange lights return

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anything here  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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Aspiring Contributor
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Message 10 of 13

Re: Connection disabled orange lights return

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Hi, seems like it was indeed an exchange problem. My connection is back but unfortuneatly my IP profile has been capped low, im guessing due to the temporary fault or me resetting one too many times. Theres no chance of getting it reset is there? Or do I have to have a steady connection for however many hours?

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