Connection drop outs and slow downloads

[Anyanca]

Hi, I've been having real bad problems with my BB connection for a week now. Disconnecting every few minutes and when I do get connected the speed resembles dial up!! Did all the usual checks, restart router check for noise on line etc, and nothing! I'm on BT Infinity 1 using HH5 can anyone help please? I can't deal with the customer service people as they are disgustingly rude and don't care at all!

[pippincp]

Can you supply the following and we'll see if we can pin down the problem.

Lines 1 - 12 from the HH5 Troubleshooting/Helpdesk page.

Enter your phone number HERE and post a screenshot of the result (remove just your telephone number before posting)

A screenshot of the Further Diagnostics test HERE. (Ignore the instruction to reboot your HH5 first)

[Anyanca]

1. Product name: BT Home Hub
2. Serial number: +076272+NQ43855286
3. Firmware version: Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 21/02/16
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 02:36:01
6. Data rate: 6870 / 44446
7. Maximum data rate: 6903 / 50863
8. Noise margin: 6.1 / 5.7
9. Line attenuation: 33.5 / 24.3
10. Signal attenuation: 21.3 / 21.7
11. Data sent/received: 101.1 MB / 2.8 GB
12. Broadband username: bthomehub@btbroadband.com

Can't get the performance test to run! Just times out!