I have an issue that I could do with some advice with.
This has happened a few times over the years but this time I am stumped.
My homehub is constantly dropping connection, sometimes a few times in an hour and sometimes after 3 to 6 hours etc.
I have had a steady DL sync speed of around 10.9 since the exchange was upgraded over a year ago. The connection dropouts began on Xmas eve with over 50 in a day. These connections have continued to drop since although not at this rate. The phone line also went of on a couple of occasions.
My DL and UL sync speed had dropped a lot since. The UL has since recovered.
I have spoke to the call centre, with the usual advice given. I have changed micro filters and even unplugged phones but this has made no difference. I did have a HH4 but replaced it with my old HH2 on Indias advice, made no difference.
The line with the noise test seems fine.
I understand that with a constant connection my BRAS profile will increase to how it was, the issue is that I cant get the steady connection needed.
PLEASE HELP< ITS DRIVING ME CRAZY !!
Here are my latest line stats.
ADSL line status
|Connection time||0 days, 0:18:51|
|Noise margin (Down/Up)||6.4 dB / 6.3 dB|
|Line attenuation (Down/Up)||34.5 dB / 18.1 dB|
|Output power (Down/Up)||0.0 dBm / 12.9 dBm|
|Loss of Framing (Local)||232|
|Loss of Signal (Local)||76|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||1682 / 4294967205|
|CRC Errors (Down/Up)||0 / N/A|
|HEC Errors (Down/Up)||N/A / 0|
|Error Seconds (Local)||464|
Not at the moment but I have tried that and it was the same.
Nothing has changed in the house, so i find it hard to understand what else could be the problem.
1- micro filters changed
2- HH4 replaced with HH2
3- phones disconnected.
Still no change.
No factors that i can think of to have an intermitent effect.
What are your views regarding my stats ?
Any help will save what is left of my sanity !!!