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Message 1 of 8

Connection dropouts during uploads

Ok so this problem has been going on ever since I've been with BT (around 9 months) and it's got to the point where it's really annoying. Whenever I try to upload anything over a Gb to Google Drive/One Drive, my connection drops out and it is extremely frustrating.

It would seem that others have experienced this before and found a resolution but it seems it's been done by BT's backend. Please help.


Thanks.

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7 REPLIES 7
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Message 2 of 8

Re: Connection dropouts during uploads

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Message 3 of 8

Re: Connection dropouts during uploads

Hi @Imy85 ,

Welcome to the community forum and thank you for posting. I'm sorry you're experiencing issues with your connection.

What BT Home Hub are you currently using?

Thanks

PaddyB

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Message 4 of 8

Re: Connection dropouts during uploads

I'm using a BT Smart Hub
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Message 5 of 8

Re: Connection dropouts during uploads

Hi @Imy85 

Thank you for posting back. I'll be able to get my colleagues in the Hub team to investigate.

I've sent you an private message with details on how you can contact the mod team. Please can you follow those instruction and I'll get this investigated.

Thanks

PaddyB

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Message 6 of 8

Re: Connection dropouts during uploads

Hi @Imy85,

Thanks for taking the time to speak with me today.

We've fixed the issue for you at our end. When you get a chance, let me know how they are performing for you.

Thanks

DanielS

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Message 7 of 8

Re: Connection dropouts during uploads

Hi @Imy85,

Thanks for speaking with me previously. I called you yesterday but missed you.

Have you been able to test your upload connection since? The issue was fixed on Monday so it should be working for you Smiley Happy

Thanks

DanielS

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Message 8 of 8

Re: Connection dropouts during uploads

Thanks for taking the time to speak with me tonight @Imy85.

Feel free to post back up here once you have tested it on Sunday night Smiley Happy

Thanks

DanielS

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