cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JeffCooper_1
Beginner
1,097 Views
Message 1 of 19

Connection dropping 2-3 times a day. Orange Lights on the hub

On a wired connection and the internet drops seemingly randomly, this has been going on for a months but has never been fixed, I have done hard resets and all that stuff as instructed but nothing has fixed it. 

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ55300051
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 18/07/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:30:58
6. Data rate:6615 / 39950
7. Maximum data rate:6615 / 44991
8. Noise margin:6.1 / 8.3
9. Line attenuation:24.0 / 23.3
10. Signal attenuation:23.9 / 21.7
11. Data sent/received:67.6 GB / 171.6 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-Q6WR
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-Q6WR
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:84:a4:23:1e:8b:e0
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

Here are some snippets of the Event Log just after the hub goes offline

 

20:14:06, 25 Aug. (624021.190000) CWMP: session closed due to error: Could not resolve host
20:14:02, 25 Aug. (624016.570000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
20:14:02, 25 Aug. (624016.560000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:13:57, 25 Aug. (624012.290000) PTM over DSL is up
20:13:51, 25 Aug. (624006.370000) Admin login successful by 192.168.1.109 on HTTP
20:13:27, 25 Aug. (623982.200000) CWMP: session closed due to error: Could not resolve host
20:13:27, 25 Aug. (623981.630000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
20:13:27, 25 Aug. (623981.620000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:13:26, 25 Aug. (623981.000000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
20:13:24, 25 Aug. (623978.670000) PTM over DSL is down after 237 minutes uptime
20:13:24, 25 Aug. (623978.670000) PPPoE is down after 236 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
20:13:19, 25 Aug. (623974.140000) PPP LCP Send Termination Request [User request]
20:12:27, 25 Aug. IN: BLOCK [16] Remote administration (TCP []:22 on ppp3)
20:09:24, 25 Aug. IN: BLOCK [16] Remote administration (TCP []:22 on ppp3)
19:55:44, 25 Aug. IN: BLOCK [16] Remote administration (TCP [22 on ppp3)


------------------------------------------------------------------------------------------------------------


18:00:17, 26 Aug. (702389.240000) Admin login successful by 192.168.1.109 on HTTP
18:00:09, 26 Aug. (702380.990000) CWMP: session closed due to error: Could not resolve host
18:00:09, 26 Aug. (702380.590000) New GUI session from IP 192.168.1.109
18:00:08, 26 Aug. (702380.420000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:00:08, 26 Aug. (702380.410000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:00:08, 26 Aug. (702379.790000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:00:06, 26 Aug. (702377.450000) PTM over DSL is down after 1306 minutes uptime
18:00:06, 26 Aug. (702377.450000) PPPoE is down after 1305 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
18:00:01, 26 Aug. (702372.830000) PPP LCP Send Termination Request [User request]
17:56:57, 26 Aug. BLOCKED 1 more packets (because of ICMP replay)
17:56:56, 26 Aug. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 ​> on ppp3)
17:37:21, 26 Aug. IN: BLOCK [16] Remote administration (TCP []:2248-​>[]:22 on ppp3)

0 Ratings
18 REPLIES 18
john46
Distinguished Sage
1,070 Views
Message 2 of 19

Re: Connection dropping 2-3 times a day. Orange Lights on the hub

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
0 Ratings
JeffCooper_1
Beginner
1,062 Views
Message 3 of 19

Re: Connection dropping 2-3 times a day. Orange Lights on the hub

I had no noise on the quite line test.
0 Ratings
john46
Distinguished Sage
1,051 Views
Message 4 of 19

Re: Connection dropping 2-3 times a day. Orange Lights on the hub

Have you tried connecting the hub to the test socket using a new filter
0 Ratings
JeffCooper_1
Beginner
1,047 Views
Message 5 of 19

Re: Connection dropping 2-3 times a day. Orange Lights on the hub

No. I will have to get a new filter in that case.
0 Ratings
JeffCooper_1
Beginner
1,028 Views
Message 6 of 19

Re: Connection dropping 2-3 times a day. Orange Lights on the hub

Turns out we are not actually using a microfilter because we have the master socket fitted by BT. This seperates the phone line from the broadband. Do you mean replace the dsl cable from hub to the master socket?

0 Ratings
pippincp
Sage
1,008 Views
Message 7 of 19

Re: Connection dropping 2-3 times a day. Orange Lights on the hub

No, remove the lower faceplate to reveal the test socket. Connect to the test socket with a filter.

0 Ratings
JeffCooper_1
Beginner
986 Views
Message 8 of 19

Re: Connection dropping 2-3 times a day. Orange Lights on the hub

1. Product name: BT Home Hub
2. Serial number: +068343+NQ55300051
3. Firmware version: Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 18/07/17
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:02:08
6. Data rate: 6696 / 39950
7. Maximum data rate: 6695 / 45578
8. Noise margin: 6.0 / 8.5
9. Line attenuation: 24.1 / 23.4
10. Signal attenuation: 24.0 / 21.6
11. Data sent/received: 0.2 MB / 0.5 MB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-Q6WR
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-Q6WR
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 84:a4:23:1e:8b:e0
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
0 Ratings
JeffCooper_1
Beginner
985 Views
Message 9 of 19

Re: Connection dropping 2-3 times a day. Orange Lights on the hub

I am connected through the test socket using an old filter I had lying around. I also did the quiet line test and no problems there. What now?

0 Ratings
JeffCooper_1
Beginner
971 Views
Message 10 of 19

Re: Connection dropping 2-3 times a day. Orange Lights on the hub

I also had two test sockets. VDSL on a NTE5 telephone master socket. The front test socket on the VDSL frontplate did not work. The light on the hub was orange with a red broadband light flashing. The one behind that test socket worked and I posted the Helpdesk info.

0 Ratings