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Beginner
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Message 1 of 7

Connection dropping and slower

Hi, I wonder if anyone can help, my bt vision connection keeps dropping whilst watching on demand with a v04 error, also any large downloads on my p.c fail as the connection is lost.
Speedtester shows speeds of 4 meg and I used to archive almost 8meg.

Here are my details
ADSL line status

Connection Information

Line state Connected
Connection time 1 days, 00:35:57
Downstream 8,128 Kbps
Upstream 448 Kbps
 
ADSL Settings

VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 10.2 dB / 28.0 dB
Line attenuation (Down/Up) 15.9 dB / 7.0 dB
Output power (Down/Up) 14.3 dBm / 2.0 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 1173 / 4
CRC Errors (Down/Up) 1 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 1 / 0
 
 

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
386 Views
Message 2 of 7

Re: Connection dropping and slower

you still have an 8mb connection  can you run btspeedtester and post the results.  this will show if your profile or download speed or both are a problem



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Beginner
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Message 3 of 7

Re: Connection dropping and slower

thanks, looks like they are resetting???

 

 

Home Image not loadedTesting Image not loadedResult Image not loaded
  
FAQ

Results Image not loaded

<script type="text/javascript"></script> This Test comprises of two tests

1. Best Effort Test: -provides background information.

 Download  Speed
 5366 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 5366 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps


2. Assured Rate Test: -provides background information.

 Download Speed
 535 Kbps
  
0 Kbps600 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 535 Kbps
 For your connection, the acceptable range of speeds is 576-600 Kbps.
 Additional Information:
 Assured Rate IP profile on your line is - 600 Kbps



This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit FAQ section if you are unable To understand the test results.

 
  

<script type="text/javascript" language="JavaScript" src="x-javascript/wz_tooltip.js"></script>

Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:

Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.

The Assured rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.

Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:

Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your outer configuration.

Your IP profile is always less than the line rate and is normal on any network.

<script type="text/javascript"></script> <script type="text/javascript" language="JavaScript" src="x-javascript/wz_tooltip.js"></script> <script type="text/javascript" language="JavaScript" src="x-javascript/continue.js"></script>

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Distinguished Sage
Distinguished Sage
379 Views
Message 4 of 7

Re: Connection dropping and slower

your profile looks ok and download speed still over 5mb even at peak time



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Beginner
378 Views
Message 5 of 7

Re: Connection dropping and slower

Thanks, still can't nderstand why connection drops, will wait and see if it settles
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Beginner
354 Views
Message 6 of 7

Re: Connection dropping and slower

Still getting v04 errors, nothing has changed as far as how everything's set up and connected so the has to be an issue with the line.
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Distinguished Sage
Distinguished Sage
351 Views
Message 7 of 7

Re: Connection dropping and slower

the v04 error is to do with the on demand on vision - have you tried this link  http://bt.custhelp.com/app/answers/detail/a_id/10664/~/error-message%3A-v04-while-watching-an-on-dem...

 

you will probably get more help on the bt vision forum and also maybe using the search facility there may also help

 



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