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Webby
Distinguished Sage
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Message 21 of 27

Re: Connection dropping for over a year I'm fed up now

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A tiny fibre strand capable of well over 40Gb/s.
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PaddyB
Moderator
Moderator
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Message 22 of 27

Re: Connection dropping for over a year I'm fed up now

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Hi @evanowen,

 

I sorry to hear that the two previous engineers weren't able to repair your service. I'll be able to take a look at your connection and run a few checks on your line.

 

You can send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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JohnC2
Moderator
Moderator
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Message 23 of 27

Re: Connection dropping for over a year I'm fed up now

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Hi Everyone, Just to let you all know that the OP has reverted back to the hub 5 and the problem has been resolved.

 

Cheers

John

evanowen
Contributor
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Message 24 of 27

Re: Connection dropping for over a year I'm fed up now

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Yes, almost a week without any drop offs using HH5. It seems that early adopters of new routers are foolish, myself included. Every time I bought the latest hub I ended up with 'teething' trouble, better to wait until all the problems have been ironed out before taking the plunge. I have wasted money and many hours on the "Smart Hub" HH6 and the HH5 before that (BT fixed the firmware eventually).

 

So, lesson learned is: If your connection is working don't change your hub just because the latest and greatest has arrived.

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Webby
Distinguished Sage
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Message 25 of 27

Re: Connection dropping for over a year I'm fed up now

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Same old adage. If t aint broken...
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evanowen
Contributor
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Message 26 of 27

Re: Connection dropping for over a year I'm fed up now

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After speaking to the umpteenth person on the helpline I reverted to HH5 just before I put up my orignal post here, the messing about with connecting everything with passwords AGAIN after being sent a new "Smart Hub" was wearing me down.

 

She said they were receiving reports of problems with the new hubs. Dear BT, before you release new equipment please could you TEST the flaming things thoroughly? Many thanks.

 

I spend all day most days on the PC, I work from home, I don't need all this hassle. Fingers crossed it will work from now on.

 

Anybody want to buy a couple of "Smart Hubs"? Very little use and will work fine when the firmware is updated.... will fit through LARGE letterboxes only.

 

Thanks for your call John, it was an education in being sensible with tech, and money.

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evanowen
Contributor
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Message 27 of 27

Re: Connection dropping for over a year I'm fed up now

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Well here we go again, just dropped off, had to reboot the HH5 to get back online.

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