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lobsterboy1
Contributor
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Message 101 of 121

Re: Connection dropping out

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Hi, this morning at about 5:15 I saw the home hub do something I haven't seen before the b light started flashing orange for about 20 seconds then the wireless and power light went off. The hub then had no lights on at all for around 30 seconds then began to power up again just like the reset button had been pressed but it had not. I have never seen the hub do this before is this normal. I had to leave for work so was unable to get stats to post. I will do when I get home. Cheers
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Distinguished Sage
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Message 102 of 121

Re: Connection dropping out

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it is possible it was a firmware update to the hub
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lobsterboy1
Contributor
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Message 103 of 121

Re: Connection dropping out

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Hi just got home and these are the stats. Seems the hub shows a longer connection time than I would have thought.

ADSL line status

Connection information

Line state Connected

Connection time 0 days, 11:55:15

Downstream 5,778 Kbps

Upstream 1,071 Kbps

ADSL settings

VPI/VCI 0/38

Type PPPoA

Modulation ITU-T G.992.5

Latency type Interleaved

Noise margin (Down/Up) 2.6 dB / 5.4 dB

Line attenuation (Down/Up) 48.0 dB / 23.0 dB

Output power (Down/Up) 0.0 dBm / 12.9 dBm

Loss of Framing (Local) 0

Loss of Signal (Local) 0

Loss of Power (Local) 0

FEC Errors (Down/Up) 62368982 / 4294967264

CRC Errors (Down/Up) 11250 / N/A

HEC Errors (Down/Up) N/A / 0

Error Seconds (Local) 1

Cheers
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Distinguished Sage
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Message 104 of 121

Re: Connection dropping out

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could you please check and see if your hub firmware has updated
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lobsterboy1
Contributor
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Message 105 of 121

Re: Connection dropping out

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How can I tell?
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Distinguished Sage
129 Views
Message 106 of 121

Re: Connection dropping out

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which hub are you using
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lobsterboy1
Contributor
127 Views
Message 107 of 121

Re: Connection dropping out

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It's a home hub 2 type A
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Distinguished Sage
Distinguished Sage
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Message 108 of 121

Re: Connection dropping out

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this tells you  http://bt.custhelp.com/app/answers/detail/a_id/11585



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lobsterboy1
Contributor
122 Views
Message 109 of 121

Re: Connection dropping out

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It has been on that software a long time I have seen it at the bottom of every page also when I check the stats there can be no error seconds one second then if I refresh the browser it can jump up by thousands is this right.

ADSL line status

Connection information

Line state Connected

Connection time 0 days, 13:02:54

Downstream 5,778 Kbps

Upstream 1,071 Kbps

ADSL settings

VPI/VCI 0/38

Type PPPoA

Modulation ITU-T G.992.5

Latency type Interleaved

Noise margin (Down/Up) 2.3 dB / 5.2 dB

Line attenuation (Down/Up) 48.0 dB / 23.0 dB

Output power (Down/Up) 0.0 dBm / 12.9 dBm

Loss of Framing (Local) 0

Loss of Signal (Local) 0

Loss of Power (Local) 0

FEC Errors (Down/Up) 73809803 / 4294967264

CRC Errors (Down/Up) 16368 / N/A

HEC Errors (Down/Up) N/A / 0

Error Seconds (Local) 8385

Software version 8.1.H.U (Type A) | Access | Time and
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lobsterboy1
Contributor
95 Views
Message 110 of 121

Re: Connection dropping out

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Hi, the connection is still dropping at least once a day and now the modulation has changed.

ADSL line status

Connection information

Line state Connected

Connection time 0 days, 1:19:11

Downstream 5,687 Kbps

Upstream 1,064 Kbps

ADSL settings

VPI/VCI 0/38

Type PPPoA

Modulation ITU-T G.992.3

Latency type Interleaved

Noise margin (Down/Up) 3.1 dB / 6.3 dB

Line attenuation (Down/Up) 44.5 dB / 23.0 dB

Output power (Down/Up) 0.0 dBm / 12.9 dBm

Loss of Framing (Local) 21

Loss of Signal (Local) 3

Loss of Power (Local) 0

FEC Errors (Down/Up) 3934311 / 4294967264

CRC Errors (Down/Up) 1042 / N/A

HEC Errors (Down/Up) N/A / 0

Error Seconds (Local) 32188

There must be a problem somewhere. Anyone got any more ideas.
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