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Jamesstevens
Contributor
955 Views
Message 1 of 4

Connection drops and fluctuating speed

Hi,

 

I've been having the issue when just the IP address drops but not the connection from BT. For example the below ADSL Port section would be all 0s for IP address. The connection is still all there but obviously no internet connection.

 

ADSL Port
MAC AddressE0:46:9A:AE:E4:B6
IP Address109.150.222.163
Network TypePPPoA
IP Subnet Mask255.255.255.255
Gateway IP Address172.16.12.6
Domain Name Server81.139.57.100
81.139.56.100
 
LAN Port
MAC AddressE0:46:9A:AE:E4:B6
IP Address192.168.0.1
DHCPOn
IP Subnet Mask255.255.255.0
 
Modem
ADSL Firmware VersionA2pB023o.d20e
Modem StatusConnected
DownStream Connection Speed5638 kbps
UpStream Connection Speed832 kbps
VPI0
VCI38

 

 

 

The Other issue is I will be connected at 5-6mbps with it running at 6db snr and getting 4-4.5mbps on the LAN but then it will drop to 1mbps throughput but no changes to the linked speed and snr and would get a really high ping. all this has been tested with a wired connection on multiple devices and with different modems to rule out hardware issues. I have the latest faceplate with new wiring and shielded adsl cable.

 

PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA2930776518196601298514908045:17:25
LAN10M/100M5184175293344201537171631445:18:02

ADSL LinkDownstreamUpstream
Connection Speed5638 kbps832 kbps
Line Attenuation50.5 db30.8 db
Noise Margin6.0 db6.1 db
0 Ratings
3 REPLIES 3
PaddyB
Moderator
Moderator
917 Views
Message 2 of 4

Re: Connection drops and fluctuating speed

Hi @Jamesstevens,

 

Can you try running the BT speed test, the next time you notice the slow down?

 

You can run the BT speed test using the link http://speedtest.btwholesale.com/

 

Once the first test completes you'll need to run the further diagnostics.

 

Thanks

 

PaddyB

0 Ratings
Jamesstevens
Contributor
886 Views
Message 3 of 4

Re: Connection drops and fluctuating speed

 

 

 

Heres the out come with a wired connection and no other users on.

 

Speedtest.jpg

 

 

FurtherTest.jpg

0 Ratings
DavidM
Moderator
Moderator
879 Views
Message 4 of 4

Re: Connection drops and fluctuating speed

Thanks for completing the test @Jamesstevens. We'll need to take a closer look at this for you so can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

0 Ratings