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Contributor
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Message 1 of 4

Connection drops for a few seconds?

Got BT infinity installed 2 weeks or so ago, It was alrite for the first week, But recently it's been starting to drop connection for a few seconds when watch Twitch.tv/Youtube or any other Video/Streaming website,

 

I test my connection on the follow website http://diagnostics.bt.com/login/?workflow=Connectivity , and i get the follow error message - http://gyazo.com/80f24a8a9c2e1438ee14518bd5d44e58

 

I've restarted Router + the openreach unit, and as i said its been happening for few days now.

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3 REPLIES 3
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Distinguished Sage
370 Views
Message 2 of 4

Re: Connection drops for a few seconds?

are you connecting via wireless or ethernet cable from the hub to your PC ?
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Guru
368 Views
Message 3 of 4

Re: Connection drops for a few seconds?

As a general rule, it is fine to restart the router at any time. Best not to do anything with the modem unless absolutely necessary. Very occasional fiddling (nobody knows exactly what 'very occasional' means) won't harm, but more frequent changes such as power cycling can cause your speed to drop; the drop may last for a few weeks.
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Contributor
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Message 4 of 4

Re: Connection drops for a few seconds?

Connected wireless, I could try Ethernet later on and report back.

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