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Dblox
Contributor
522 Views
Message 1 of 17

Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

Ok, I won't go in to huge detail ..... have already done that 100 times with people who have no clue what they are doing. Before I embark on legal action (which WILL happen) and recovery of my costs I would like to know how I make contact with a SENIOR (capable) technical manager in ENGLAND. I need this information QUICKLY.

I have dealt with a number of really great Indian Call Centres over the years but, sadly, BT come nowhere close. The service I have received has been both useless and ineffective. I HAVE HAD ENOUGH !!!

 

So, come on Mods ....... what do I do (and no, it doesn't invovle talking to under-skilled idiots)

 

Thanks 

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16 REPLIES 16
Distinguished Sage
511 Views
Message 2 of 17

Re: Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

Hi Welcome This is a customer to customer self help forum the only BT presence here are the forum moderators

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html


also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html

Can you also post the full results fromBT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket  Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal



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Dblox
Contributor
506 Views
Message 3 of 17

Re: Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

Yes, yes, yes, done all of that ..... had an engineer out. New socket, no change - total pain. The works.

I have been with nearly 4 months and have had an average of 2 failures a day. The 5 years prior to that I don't remember dropping my connection once.

ANYWAY, you misread my question! I no longer want to deal with the technically inept. I want a SENIOR MANAGER IN ENGLAND to pick up my case and sort my Broadband connection out. I thought I was fairly explicit but obviously not.

 

SO, perhaps someone out there would be so kind as to answer the question. PLEASE??

 

Hub stats are irrelevant ....... Openreach log line faults ..... they're a telecoms company.

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Distinguished Sage
502 Views
Message 4 of 17

Re: Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

To get the mods assistance they like the basics to be dealt with by community members as on many occasions problems can be resolved without there being involved.

 

However if you do not want the communities assistance then my suggestion to you is you contact BT at this address

Write to us
BT Correspondence Centre
Providence Row
Durham
DH98 1BT
Please include your phone number, email address and account number. We aim to reply within 10 days.

or you can use this link  https://bt.custhelp.com/app/contact

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Distinguished Sage
499 Views
Message 5 of 17

Re: Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

also this is a FRIENDLY community and while understanding your anger and frustration your comment about technically inept people is infact very insulting to many members of the community who have a vast knowledge between them several who have worked all there lives in the telecommunications industry

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Dblox
Contributor
480 Views
Message 6 of 17

Re: Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

Funny that ...... haven't found any technically competent people working within BT yet ..... and I have also worked in comms for a long long time.

Tell, me, 'Sage', are you a paid cheerleader for the company?

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Distinguished Guru
Distinguished Guru
472 Views
Message 7 of 17

Re: Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

Oh dear, looks as though you'll need some legally competent people instead. Let us know how the action goes. 

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Dblox
Contributor
467 Views
Message 8 of 17

Re: Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

Breach of contract / poor service cases are easy ..... interesting that BT don't manage to record most of the conversations / outcomes though. Amazingly, it looks like I will have to write. Quite unbelievable in this day and age. I wonder, do people on this forum find poor service acceptable? Does rather look that way!

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Distinguished Sage
Distinguished Sage
465 Views
Message 9 of 17

Re: Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.

 

 

 

They can be contacted using this link BT Care Team

 

 

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

Distinguished Sage
447 Views
Message 10 of 17

Re: Connection issues since I joined BT Broadband ...... now it's time to escalate!!!

"Tell, me, 'Sage', are you a paid cheerleader for the company?"

No like all the other community members of the community we are BT customers lke you the only BT employees are the FORUM MODERATORS who are UK BASED BT SPECIALISTS

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