cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Newbie
499 Views
Message 1 of 6

Connection keeps dropping!

Ever since I did a hard reset of the home hub about 3 weeks ago the connection has been constantly dropping with an orange light being displayed.

 

Another unrelated question I thought I would ask seen as I'm here is relating to my download speed; when I went to speedtest.net I was getting 150 mb/s right after the install however now it's half of that, what could this be due to? 150 mb/s would be fantastic!

 

Here is some information you might need:

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ33712894
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:15:57
6. Data rate:20000 / 70703
7. Maximum data rate:23181 / 70341
8. Noise margin:6.5 / 6.5
9. Line attenuation:22.1 / 18.3
10. Signal attenuation:22.1 / 18.3
11. Data sent/received:2.2 MB / 28.6 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-9T7J
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-9T7J
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:18:62:2c:13:c2:f4
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:

1.0.0

 

0 Ratings
5 REPLIES 5
Newbie
430 Views
Message 2 of 6

Re: Connection keeps dropping!

Gonna go ahead and bump this since it seems to be happening alot today!

0 Ratings
Distinguished Sage
421 Views
Message 3 of 6

Re: Connection keeps dropping!

150mb is not possible with fibre to cabinet
0 Ratings
Newbie
417 Views
Message 4 of 6

Re: Connection keeps dropping!

According to speedtest.net that's what it said, either way my dropping connection still remains.

Any idea?

0 Ratings
Distinguished Guru
410 Views
Message 5 of 6

Re: Connection keeps dropping!

Anti-virus especially Kaspersky lies about the speed

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Distinguished Guru
403 Views
Message 6 of 6

Re: Connection keeps dropping!

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings