We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I've been out of the office for the last few days. I'm sorry that you weren't replied to sooner. I've been checking my suppliers systems to see what happened. The original migration order was raised on the 28/02 to be completed on the 01/03. Our suppliers cancelled the bulk migration orders and rescheduled it. The active order that I can see now was raised on the 10/04 with a completion date of the 25/04. BT Wholesale are still showing that the order is committed and that it should go ahead. I'll be keeping an eye on it as this may be the cause of your problems.