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Phil_Redbud
Aspiring Contributor
641 Views
Message 1 of 14

Connection speed (download/upload speeds) question

Hi, as I have now been connected 10 days I was checking my speeds etc, as you can see below it says my connection speed between the exchange and hub can be improved, could anyone inform me how I would go about improving any speeds - connection/download/upload. Thank-you in advance for any help.

 

Here are my test results.......

 

 

***********************************************************************************

 

Your connection speed = 6.7mpbs

Estimated speed = 8.0mpbs

The connection speed between the Telephone Exchange and your Home Hub can be improved

 

*************************************************************************

  ADSL Line Status Connection Information

Line state: Connected

Connection time: 0 days, 02:21:40

Downstream: 6.497 Mbps

Upstream: 1.016 Mbps

ADSL Settings

VPI/VCI: 0/38

Type: PPPoA

Modulation: G.992.5 Annex A

Latency type: Interleaved

Noise margin (Down/Up): 9.9 dB / 5.9 dB

Line attenuation (Down/Up): 37.7 dB / 21.6 dB

Output power (Down/Up): 18.3 dBm / 12.0 dBm

FEC Events (Down/Up): 36243718 / 34

CRC Events (Down/Up): 0 / 0

Loss of Framing (Local/Remote): 0 / 0

 

************************************************************************************

 

Results Image not loaded

1. Best Effort Test: -provides background information.

Download Speed

5.44 Mbps

0 Mbps
7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 5.44 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps

2. Upstream Test: -provides background information.

Upload Speed

0.85 Mbps

0 Mbps
0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.85Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests. 


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13 REPLIES 13
Phil_Redbud
Aspiring Contributor
637 Views
Message 2 of 14

Re: Connection speed (download/upload speeds) question

Sorry, it missed the last two results from the ADSL

HEC Events (Down/Up): 0 / 0

Error Seconds (Local/Remote): 8 / 80
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Distinguished Sage
636 Views
Message 3 of 14

Re: Connection speed (download/upload speeds) question

Hi Welcome to the forums

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html

Have you tried connecting to the test socket at the rear of the master socket Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also have you removed the bell wire from all your sockets as this is a known cause of interference that can reduce your connection speed 

http://www.filesaveas.com/jarviser/bellwirenutshell.html


This is a customer to customer self help forum the only BT presence here are the forum moderator

Phil_Redbud
Aspiring Contributor
627 Views
Message 4 of 14

Re: Connection speed (download/upload speeds) question

Hello John, thank-you for the welcome.

I tested the line on 17070 and it is silent, I checked to follow your bell wire advice but only have two wires and I dont have the type of box with a test socket I'm afraid, I only have a single socket box.

 

I have to say I can live with the speed I have now as it is 100x better than the Sky service I had but obviously any extra speed is handy, I did get results around the 7.90's on the 18/05/2012 when curiosity got the better of me so am a little surprised to find it lower after settling down. Thanks for your help, any other ideas are most welcome. Phil.

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Distinguished Sage
621 Views
Message 5 of 14

Re: Connection speed (download/upload speeds) question

once you have maintained 3 days stable connection shown on your hub stats you can contact the forum moderators and get them to reset your noise margin to the default 6dB which will increase your speed this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved

but please have 3 days stable connection before contacting them
Phil_Redbud
Aspiring Contributor
607 Views
Message 6 of 14

Re: Connection speed (download/upload speeds) question

OK John, I'll follow your advice as soon as I have 3 days in, thanks again for your help. Phil.

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Distinguished Sage
600 Views
Message 7 of 14

Re: Connection speed (download/upload speeds) question

Glad to help keep us posted on progress
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Phil_Redbud
Aspiring Contributor
569 Views
Message 8 of 14

Re: Connection speed (download/upload speeds) question

OK I have a good 3 days continuous connection and have posted to the mods as John (above) suggests, I'll update when they have checked things for me.

Meanwhile here are my results:

 

       
ADSL Line Status
Connection Information
Line state:    Connected
Connection time:    3 days, 14:11:55
Downstream:    6.428 Mbps
Upstream:    1.046 Mbps
 
ADSL Settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.5 Annex A
Latency type:    Interleaved
Noise margin (Down/Up):    15.2 dB / 5.9 dB
Line attenuation (Down/Up):    37.7 dB / 21.7 dB
Output power (Down/Up):    19.9 dBm / 12.1 dBm
FEC Events (Down/Up):    218533897 / 1539
CRC Events (Down/Up):    183 / 206
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):    739 / 150
Error Seconds (Local/Remote):    200 / 259

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Distinguished Sage
565 Views
Message 9 of 14

Re: Connection speed (download/upload speeds) question

your connection speed should improve when the mods reset the noise margin
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Phil_Redbud
Aspiring Contributor
498 Views
Message 10 of 14

Re: Connection speed (download/upload speeds) question

Hello again, I had an email at lunchtime from the mods (Stuart) who said.......

 

Hi Phil

Thank you for your email, sorry about the delay in replying to you.

I have requested a reset of your snr as I can see your connection has now been solid for the last 7.5 days.

Please monitor for the next 24 hours and let me know how your line behaves.

 

I waited a few hours before using my computer to make sure things are finished and found it almost impossible to do the simplest task, I now have to wait minutes for any page to load and cannot use the BT speedtests as they either do not load or return an error message.

 

I tried to use the speedtest.net site and eventually managed a single test that showed very poor results of 0.57mb/s download and 0.82mb/s which didn't surprise me.

 

 

 

I opened the page for the ADSL and the results show my download speed has supposed to have improved to over 8.00 down and 1.0 up but this service is now unusable

 

ADSL Line Status
Connection Information
Line state:    Connected
Connection time:    0 days, 03:51:02
Downstream:    8.398 Mbps
Upstream:    1.019 Mbps
 
ADSL Settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.5 Annex A
Latency type:    Fast
Noise margin (Down/Up):    7.9 dB / 6.7 dB
Line attenuation (Down/Up):    37.8 dB / 21.6 dB
Output power (Down/Up):    20.4 dBm / 11.5 dBm
FEC Events (Down/Up):    0 / 0
CRC Events (Down/Up):    803298 / 21
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):    3366866 / 8
Error Seconds (Local/Remote):    14454 / 442

 

I am very disappointed with this, I had a Sky Broadband connection for 4 years that while the speed was only around 3 or 4.00mb/s download it was constant, then around a year ago I had some problems that resulted in 1.00 or below which was unusable, every so often I would start trying to get my speed increased which Sky would do - up to around 8.00 - this would last about 5 minutes and end with me pleading with Sky to reverse whatever they did so at least I had some sort of connection, albeit painfully slow.

 

I was hoping that BT could set things right or at least any problems could be rectified quickly and efficiently, right now I wish I had just called it a draw at 5 or 6.00 download speeds. I am not going to bother trying to sort this again, I feel like I am in a really bad version of Groundhog Day and life is just too short.

 

Could somebody please advise me how I cancel my contract so I can sign up with a cable company and end this once and for all?

 

John, thank-you for your help, I do appreciate your time and help but will just leave it now, take care, Phil 

 

 

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