Since last week my connection speed has reduced to the point where the average Web page takes over a minute to load and it is completely impossible to watch streaming videos e.g. youtube/ iplayer. I tried changing the channel but it made no difference. Plugged in the ethernet cable today and did the speed test:
Test1 comprises of Best Effort Test: -provides background information.
|0 Kbps||250 Kbps|
Max Achievable Speed
| Download speedachieved during the test was - 73 Kbps|
For your connection, the acceptable range of speeds is 50-250 Kbps.
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
I work from home but it's becoming virtually impossible to get anything done. I'd appreciate some help?
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Here are my ADSL details:
I already did the speed test, see my original post. Tried the quiet line test, heard nothing. Am connected to the master socket.
have your tried connected to the test socket as this will eliminate any problems with any internal wiring.
also check this post for sources of interference
I'm afraid my filter/ socket doesn't work like that. Please bear with me as I'm not an expert in this type of hardware. The front has two slots, one for internet one for the phone, underneath is only one for the phone (nb it was fitted by a BT engineer). Nothing has changed in my home in terms of the way I connect or other devices. The fact that the connection suddenly and drastically reduced suggests to me that it's a problem on the network, not in my home..?
looks like this
but don't understand underneath only for the phone
You should only plug a phone into the one on the double filtered socket, not the one below, which may not be filtered.
I assume its like the picture above.
The one underneath may be simply in parallel with the main line incoming. I had a similar situation when I first had broadband. It was an engineer install, and he wired the extra ADSL socket above, as there was no room where the cable came into the house. (it was an old small box)
Thanks for your help. It is in parallel with the phone line socket and was installed by a BT engineer - where do I go from here though?