I transfered over to BT Broadband a few months ago from another provider. With the other provider i had a consistent connection speed of between 4.5 and 5mb.
I've recently been suffering with a speed of 300 - 400kbps. I contacted BT (in India!!!!!) and got told that there was a problem with some equipment and this would be fixed and i would receive a phone call on 5th September, 10 days after my original call to make sure everything was fine.
Well tonight, 2nd September the connection has gone down to 77kbps and is virtually unusable as you can imagine, so i phoned again. Now i get told there is a network issue.
BT, this is totally unacceptable treatment of a customer. I am very angry at why this is taking so long to sort out, why can you not just get this sorted?
Your repsonse will be appreciated.
Solved! Go to Solution.
Thank you for replying to my post, sorry if it seemed like a rant but i'm getting no answers from India. When i called the support line last night i also got told that i wasn't to call then again about this issue!!!
I called the number you gave for the quiet line test, nothing heard.
Here are the results from the router ASDL information and below that the Speedtester results:
|Connection time||1 day, 0:08:47|
|Noise margin (Down/Up)||9.6 dB / 11.0 dB|
|Line attenuation (Down/Up)||27.0 dB / 17.0 dB|
|Output power (Down/Up)||19.7 dBm / 11.9 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||0 / 0|
|CRC Errors (Down/Up)||2205 / N/A|
|HEC Errors (Down/Up)||N/A / 3|
|Error Seconds (Local)||2148|
This Test comprises of two tests
1. Best Effort Test: -provides background information.
|0 Kbps||7150 Kbps|
Max Achievable Speed
| Download speed achieved during the test was - 921 Kbps|
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
2. Assured Rate Test: -provides background information.
|0 Kbps||600 Kbps|
Max Achievable Speed
| Download speed achieved during the test was - 546 Kbps|
For your connection, the acceptable range of speeds is 576-600 Kbps.
Assured Rate IP profile on your line is - 600 Kbps
you are on adslmax with the max connection of 8128 and the correct profile of 7150. the problem is your throughput is very low for your profile. try checking your exchnage for problems http://usertools.plus.net/exchanges/mso.php
if there are no problems then you need mod assistance http://bt.custhelp.com/app/contact_email/c/4951
Is it possible for any mods to step in here please, to save my sanity?
I had a BT engineer come to my house yesterday to carry out tests on the the line etc. All tests were 100% and no problems were found with the line. The problem is that during the mornings and early afternoon i'm getting about a 7.8mb connection, then it drops of to anything as low as 77kbps.
The engineer said that he could solve the problem by switching me over to another box in the exchange. He went to the exchange, my line dropped whilst he tried to move me.
But then when he phoned me back, he said that unfortunately there was nothing he could do because there wasn't any space left and basically the problem is that there isn't enough bandwidth to go around, which is why we're suffering the slow speed.
Now i've just had a call from India to tell me that they need to arrange for a BT engineer to come to my house to carry out a line test, AGAIN!!!!!
I'm sorry, but the service in India is far from useful. I know they read from a script but i'm finding this process very frustrating.
It seems obvious to me that more equipment or an upgrade is needed urgently to resolve this issue.
did you email the mods after my previous post with the mod link? if so was it the mods who arranged the engineer's visit?
Sorry imjolly, BT rang me the day after my post with the appointment.
need to wait until the second engineer has been - you never know maybe he can do something that first engineer could not
just stress connection speed is good but it's your throughput/download that is a problem
I would, but when i told the call centre an engineer had already been they said they would not send another one.
Round and round in circles.