Whats going on here?
I've recently noticed the internet connection at my grandma's house has slowed down for no obvious reason.
The connection used to be at least 6Mbps down but now it's almost useless.
In addition, the connection seems unstable and drops far too often. The noise ratio seems high so maybe the line is faulty.
The Hub is turned off most of the time but the connection was fine before regardless. The master socket is up-to-date.
ADSL2+ should get at least 10Mpbs in this area. I can get 16Mpbs on a line not too far away. Personally I think BT are pretty rubbish.
BT hub stats:
Leaving it turned off means that the exchange thinks its a fault, and put the line in a low banded profile.
You must leave your home hub turned on and connected to your phone line for at least five days.
During that time, do not reset or disconnect it.
Your speed with then increase.
Its best to leave it on all of the time.
Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
it is reccomended that a hub should be powered up 24/7 to provide the most stable connection
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
The quiet line test was inconclusive. There was some crackling but it disappeared after removing the filter and then plugging back in again.
It's been a while.
I've been made aware keeping the Home Hub turned on is not an option. Appliances are turned off here when not in use.
There have been some random disconnections which suggests a fault. It used to run at full speed and the hub has never been turned on constantly since BT ADSL was enabled.
I think BT are rubbish BTW.
Unless you leave the hub on 24/7 you connection will keep doing this adsl2+ is very sensitive to noise and turning the hub on and off is seen as disconnections and noise there fore you connection will suffer this will apply to any ISP NOT JUST BT
As parallel would you turn your freezer off every night the answer is no as you would lose what is in it the same applies to the hub turn it on and off then your broadband will suffer
1 never improve
2 you will constantly have speed and line stability problems
With the old fixed broadband you could do whatever you want to it (ie turn it off at nights/ when not in use) and it will stay the same.
However these days the hardware in the exchanged requires a 24/7 connection with the hub to maintain speed otherwise if it's turned off the exchange can't tell the difference between off and fault so it will increase the noise margin and decrease the speed to prevent errors building up on the line.
With the new ADSL2+ service it is more aggressive to any noise on the line, and with it being turned off the noise levels increase causing the line to become unstable.
This will happen with any ISP you use.