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Youview has been working OK for 2months but 6days ago - BT sport channels were not available anymore Status says connected when searching for new connection - more precisely it says connected to router but not the Internet.
Tried Ethernet cable direct from router to youview factory reset software reset. rebooted modem and router many times. gone through numerous diagnostics via the live chat. got instructions to reset in maintenance menu...I replied saying still not working. over a week now and no reply. they've given up on me!
all other devices work...PCs, phones! wireless, powerline adapters and wired devices all work fine - connecting to the router and accessing the Internet.
Problem last solution offered by the help desk the visit of an engineer... so now facing the delightfull "if its your fault it will cost you £120 from BT"
why I am worried and not happy? Also - I'm using a WIFI bridge not bought via BT, worried BT engineer will blame that on the fault and charge me for the visit. I'm so unsure about the nature of the problem?? connected to router but not the Internet?? I cant help thinking is there something in the settings that changed on their Own or an update of the software... as sure as I can be that the router is fine - but I think the box is faulty but I cant risk having to pay £120 - will have to continue with no BT sport channels and on demand services so I might as well cancel subscription.
if any one can help i would be very grateful Thanks