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mickc1306
Aspiring Contributor
898 Views
Message 1 of 5

Connectivity issues / Slow speeds

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I usually average about 6.5/2.5 download/upload speeds when at home and when out and about 60/15 having the extra speed addon.

 

However today I'm receiving 2.05/1.34 at home and 0.32/0.84 when outside.

 

I have checked the service pages, run through the troubleshooter, rebooted the phone etc all the common steps to no avail. 

 

Here is a small log over 10 minute period: https://docs.google.com/spreadsheets/d/18AhHu7nf6mJ-aVwXuhOocbVTQgvtl8mZkpbaVuNv1LI/edit?usp=sharing

 

Todays Speedtest results: https://drive.google.com/open?id=0B09qpnVTZT_dalpjSUFDdFViN2c

Previous results: https://drive.google.com/open?id=0B09qpnVTZT_dYkl2enRCM0ZRNFU

 

Any help would be appreciated

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
890 Views
Message 2 of 5

Re: Connectivity issues / Slow speeds

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Probably just congestion as more people are connected at the moment. Mobile sites have limited capacity compared to exchange and fibre connections.

You may also have noticed a drop in signal level as the base stations reduce their power output as more connections are established.

 

I also notice that your connection to Tower 3245314 had been handed over to different cell sites, which could indicate your main site has reached capacity. This is normal behavior.

mickc1306
Aspiring Contributor
887 Views
Message 3 of 5

Re: Connectivity issues / Slow speeds

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Thanks for the quick reply, I'll keep an eye on the issue and see if it improves within the next few hours

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
880 Views
Message 4 of 5

Re: Connectivity issues / Slow speeds

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Se my edited post concerning tower IDs which would explain the difference in speed.

 

You were handed off to  3262209, 6765570, 3245313 instead of your normal site 3245314.

 

mickc1306
Aspiring Contributor
859 Views
Message 5 of 5

Re: Connectivity issues / Slow speeds

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While I haven't tested in a plus area yet, my house sits in between one, my speeds appear to be back to normal if not slightly higher than the average I usually get, thanks for the advice.

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