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Aspiring Contributor
Message 1 of 5

Constant Broadband Disconnections

Hi All


For the last 3 weeks my broadband drops out then reconnects regularly, I have been through all the customer service who said we are upograding to ADSL 2 and all will be fine, I have checked the sockets and plugged direct into test socket, problem still exists, copied these below in case anyoine can help.....


ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:03:38
Downstream:5.49 Mbps
Upstream:755.4 Kbps
ADSL Settings
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):15.3 dB / 7.8 dB
Line attenuation (Down/Up):28.3 dB / 15.6 dB
Output power (Down/Up):21.0 dBm / 12.6 dBm
FEC Events (Down/Up):123 / 3363
CRC Events (Down/Up):0 / 84
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 268
Error Seconds (Local/Remote):5 / 47
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Distinguished Sage
Message 2 of 5

Re: Constant Broadband Disconnections

Hi Welcome to the forums

Here are some help pages done by CL Keith

Can you also post the full results from BT Speedtest  speedtest.jpg

Have you tried connecting to the test socket at the rear of the master socket  testsocket2.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

This is a customer to customer self help forum the only BT presence here are the forum moderators

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Aspiring Contributor
Message 3 of 5

Re: Constant Broadband Disconnections

1. Best Effort Test:  -provides background information.

 Download  Speed
 3.58 Mbps
0 Mbps4 Mbps
Max Achievable Speed


 Download speedachieved during the test was - 3.58 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 3.8 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 0.56 Mbps
0 Mbps0.83 Mbps
Max Achievable Speed


Upload speed achieved during the test was - 0.56Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps


Hi Mate


Yes I have plugged into the master socket, the line seems to have a background noise like a hiss and faint clicks, although BT say they have tested the line and its fine?

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Distinguished Sage
Message 4 of 5

Re: Constant Broadband Disconnections

hi if you have any line noise that must be resolved before your connection will improve you need to report the fault to BT Faults on 151 but do not mention broadband when you call
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Distinguished Sage
Distinguished Sage
Message 5 of 5

Re: Constant Broadband Disconnections

Does the hiss stop when you turn your home hub off?


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