Constant Disconnects

[gazza49er]

I don’t know, the engineer fitted the latest faceplate, I don’t have any filters anymore.

[pippincp]

Wouldn't be the first time a fceplate has been faulty...

You could try a factory reset of the hub by holding in the recessed button for about 20 secs until the lights flash.

[gazza49er]

The reset button wont even work!  Held it in for well over 20 secs and nothing.  

[Keith_Beddoe]

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@gazza49er wrote:

The reset button wont even work!  Held it in for well over 20 secs and nothing.  

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Then the home hub is broken.

[gazza49er]

So how do i go about getting a replacement Hub? 

[Keith_Beddoe]

Ring customer services. If you are still in a contract, it should be replaced for free, otherwise you would have to pay for it, or agree to a new contract.

The alternative is to use your own modem/router instead.

[gazza49er]

Can i get a moderator to look in to this for me? I managed to factory reset the Hub using the browser but still disconnecting multiple times a day.  I seem to be getting nowhere.

[pippincp]

You cannot factory reset by any browser only by physically using the recessed button.

Are you still in contract? If so ring in and ask for a replacement.

[gazza49er]

Are you sure? If I log into the hub through browser there’s an option to factory reset.