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ShaunPR
Beginner
578 Views
Message 1 of 5

Constant Drop Outs and high Latency times - Loss of Upload.

So I changed provider from plus.net to BT in order to get my Broadband and landline with the same provider as I have had issues with my connection since moving into the current property.

 

The current scenario is that I can run a BT Wholesale speed test that says everything is fine. but during different weather types my latency can go as high as 2344 ms

 

Last night I was doing a ping test to google.co.uk and the test showed that my latency varied from 34ms to 2344ms with occasional dropped packets.

 

I have noticed on a speedtest that my upload speed starts at 34kbps drops to 0 then bounces back.

 

When I call BT to register the fault the response I get is well you have download so all is working fine.

 

Not sure where or what to do next.

 

Can anyone suggest what I should do?

 

Many Thanks

Shaun

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
574 Views
Message 2 of 5

Re: Constant Drop Outs and high Latency times - Loss of Upload.

Welcome to this user forum.

 

Which BT home hub do you have?

 

Are you attempting to measure latency over a wireless connection, as that method is subject to wireless interference?

 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Noise will cause errors, and that means data will need to be resent.

 

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ShaunPR
Beginner
567 Views
Message 3 of 5

Re: Constant Drop Outs and high Latency times - Loss of Upload.

Hi

I did this over a wired connection to make sure their are no issue.

I checked by doing a ping test to the gateway which gave 4ms response times.

I have a Home Hub 4.0.

I will try the phone test tonight to see if I get any noise.

Thanks
Shaun

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Constant Drop Outs and high Latency times - Loss of Upload.

If the ping test to the Internet gateway address is fine all of the time, then the latency issue is not due to a problem with your BT Roadband connection.

I do not mean the home hub gateway address of 192.168.1.254.

 

The Internet gateway address is shown on your home hub 4 Internet information screen.

 

Unfortunately the home hub 4 does not display error rates.

 

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ShaunPR
Beginner
558 Views
Message 5 of 5

Re: Constant Drop Outs and high Latency times - Loss of Upload.

This was just to the router gateway address (internal)

 

Going to write a powershell script to monitor the ping and then record the times it goes above 100ms.

 

As I'm not sure how else to prove the issue.

 

Regards

Shaun

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