I've had BT Infinity for about a month now, which comprises a BT Openreach modem and a BT HomeHub3 (Software version 18.104.22.168.22.214.171.124.3 - Type A). I do not leave my kit powered 247 and both are turned on by the same mains switch (meaning they both start powering up at the same time).
I find that 60% or so of the time that I power on, the end result is that the modem is happily on the internet (DSL light is on), but the HH3 has a constant orange broadband light. It doesn't matter how long I wait, it does not resolve itself. However if I turn the HHB off then on, then usually it will power up and give a solid blue broadband light after a minute or so. Sometimes I have to repeat this twice.
Whilst I can resolve the problem each time, I shouldn't have to. I find it annoying, and it is beyond the scope of my young kids (and probably my wife) to be able resolve the same problem themselves if I am not around. Because the only thing I have to do is reset the HH3, then I would say the problem cannot be blamed on either the exchange or the modem. In my mind (and I am a software engineer so it's my job to think logically), it is as though an initial connection attempt to the modem fails, and it does not bother to retry.
This BT helper offers a resolution of turning off & on the HHB, which does fix it, but I shouldn't have to do this
This BT page suggests that a constant orange broadband light is not a valid state it should ever get in
This is not the "orange light of death" issue I have read about on these forums as the power cycle resolves the problem. I hope that this is the sort of issue that can be resolved by a firmware update.
Can anyone one else confirm this issue, or propose a permanent solution?
Hi John, although I understand your points with regards to my profile, this is avoiding the issue I am reporting rather than resolving it.
Unfortunately due to the number of other devices powered by the same switch, in this day and age of green awareness and energy conservation, leaving them all on 9 (even in standby) is not ideal. I appreciate the HH3 has a power saving mode, but leaving on would still mean multiple devices left in standby.