Hello, over the past month I have been recieving terrible quality over ventrilo (a VOIP program), terrible lagging in online games, and even when browsing the internet I often have to refresh a web page several times to get it to show up. At first I thought it was just my internet having an off week so I waited a while, but the problem continued. I'm not too good with routers, modems and internet connections etc, but I talked to some friends and did some googling and was pointed towards packet loss as a possible cause, so I ran some tests and here are the results I got, which seem to indicate a lot of packet loss. www.pingtest.com sometimes reports up to 50%.
I'm using a BT home hub (I really don't know what model and I can't find anything in the home hub program or on the physical hub that tells me the model, it's white and a couple of years old though.)
I really have no idea how to find the cause via the info, since as I said I don't really know a lot about it. Would appreciate any help in finding the cause so I can call BT, or even better find a fix I could do myself.
Took several tries to get the speed test to complete, left it running for an hour at one point :
The ADSL Line details :
|Uptime:||0 days, 8:43:37|
|Modulation:||G.992.1 annex A|
|Bandwidth (Up/Down) [kbps/kbps]:||448 / 2,368|
|Data Transferred (Sent/Received) [MB/MB]:||87.69 / 349.78|
Had an engineer check the line and the exchange and say it's fine and that it's probably the home hub, so I got a new one along with new filters, but I'm still getting an almost constant 50% packet loss even just pinging http://home.bt.yahoo.com/ . Would really like some help on this as I'm at a loss.