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Dustbin
Beginner
1,331 Views
Message 1 of 4

Constant Packet Loss

Hello, over the past month I have been recieving terrible quality over ventrilo (a VOIP program), terrible lagging in online games, and even when browsing the internet I often have to refresh a web page several times to get it to show up. At first I thought it was just my internet having an off week so I waited a while, but the problem continued. I'm not too good with routers, modems and internet connections etc, but I talked to some friends and did some googling and was pointed towards packet loss as a possible cause, so I ran some tests and here are the results I got, which seem to indicate a lot of packet loss. www.pingtest.com sometimes reports up to 50%.

 

http://i54.tinypic.com/2uj4fiu.jpg

http://i55.tinypic.com/zupget.jpg

http://i53.tinypic.com/29d71xw.jpg

http://i55.tinypic.com/30jhhn7.jpg

 

 

I'm using a BT home hub (I really don't know what model and I can't find anything in the home hub program or on the physical hub that tells me the model, it's white and a couple of years old though.)

 

I really have no idea how to find the cause via the info, since as I said I don't really know a lot about it. Would appreciate any help in finding the cause so I can call BT, or even better find a fix I could do myself.

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3 REPLIES 3
Distinguished Guru
1,285 Views
Message 2 of 4

Re: Constant Packet Loss

If the hub's white and square, it's probably a V1.5.
What does the BT speed tester say about your line? http://www.speedtester.bt.com/ Also post the ADSL line stats from the hub:- http://bthomehub.home/ go to Advanced, then Status->ADSL Line->Details).
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Dustbin
Beginner
1,273 Views
Message 3 of 4

Re: Constant Packet Loss

Took several tries to get the speed test to complete, left it running for an hour at one point  :

http://i52.tinypic.com/16j1nc3.jpg

 

 

The ADSL Line details :

Uptime:0 days, 8:43:37
Modulation:G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:448 / 2,368
Data Transferred (Sent/Received) [MB/MB]:87.69 / 349.78
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Dustbin
Beginner
1,154 Views
Message 4 of 4

Re: Constant Packet Loss

Had an engineer check the line and the exchange and say it's fine and that it's probably the home hub, so I got a new one along with new filters, but I'm still getting an almost constant 50% packet loss even just pinging http://home.bt.yahoo.com/ . Would really like some help on this as I'm at a loss.

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