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Beginner
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Message 1 of 10

Constant buffering and low d/l

Hi

For about a week now anything I try to watch online buffers virtually constantly.

Any ideas please?

 

Download speedachieved during the test was - 1081 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :4256 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 3500 Kbps

 

 

Line stateConnected
Connection time6 days, 23:26:52
Downstream4,256 Kbps
Upstream448 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeFast
Noise margin (Down/Up)16.7 dB / 20.0 dB
Line attenuation (Down/Up)42.0 dB / 24.0 dB
Output power (Down/Up)19.5 dBm / 11.9 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)2474 / 2147480000
HEC Errors (Down/Up)nil / 30
Error Seconds (Local)

1156

 

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9 REPLIES 9
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Distinguished Sage
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Message 2 of 10

Re: Constant buffering and low d/l

Hi yor connection is fine your down load speed however is. Low. That could be related to the time of day the test was run. What sites were you trying to view as they can some rimes getoverloaded and they slow down affecting yourviewing
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Beginner
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Message 3 of 10

Re: Constant buffering and low d/l

Hi John

Thanks for replying so quick.

The problems are at all times of the day and night to all sites. The speed test I did was about 00.15 today.

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Distinguished Sage
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Message 4 of 10

Re: Constant buffering and low d/l

Hi how are you connecting the hub to your pc wireless. Or Ethernet cable???? Which sites are buffeting are you trying to vies. The stream I n standard or highdefination???
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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Constant buffering and low d/l

your noise margin is high at 16.7 as normal about 6. are you connected directly to the master or the test socket?  do you have any extension sockets in other rooms?

 

have you tried the quiet line test  dial 17070 option 2 should hear nothing and best done with a corded phone if possible



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Beginner
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Message 6 of 10

Re: Constant buffering and low d/l

hi John

I'm using ethernet cable. The sites i'm trying to use are BBC, ITV, The Times, STV, and Sky.

All the programmes are standard as ive never been able to watch any highdef without it buffering constantly.

With the newspaper it takes minutes for photographs to appear on the story and programmes I download from Sky that usually take 10 mins are now taking an hour.

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Constant buffering and low d/l

check your echange for any problems  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

 

do you have the most up to date version of flash player installed as many sites require that to run correctly particularly if video/animation even in the adverts on the site - just another thought 



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Beginner
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Message 8 of 10

Re: Constant buffering and low d/l

Hi Imjolly

I'm connected directly to the master socket. There are no extensions sockets at all only the main socket.

I've just rang the quiet test line and could hear nothing.

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Beginner
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Message 9 of 10

Re: Constant buffering and low d/l

Hi again Imjolly

I have checked the 3 links and nothing is reported for my area.

I have the latest flash upgrade too.

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Constant buffering and low d/l

stats look ok apart from the high noise margin. btspeedtester has the correct profile for your speed but the throughput/download is low for you profile.  you need to stay connected and if there is no noise on your line then your noise margin should come down probabo 3db at a time with a small increase in speed.

 

I would check btspeedtester a few times and compare your throughput with your profile as the figures should be closer.  you can also check the exchange again just in case there are problems.

 

if throughput stays low compared to your profile then contact the mods and see if they can help  http://bt.custhelp.com/app/contact_email/c/4951



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