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Message 1 of 40

Constant disconnections and reboots

Over the last couple of weeks, my Homehub 4 seems to be disconnecting and rebooting more frequently than usual. 

 

But today it has been happening constantly.  It will happen during an incoming or outgoing landline call, but more often it is happening when the landline is not in use.  The landline is noticeably and unusually crackly.

 

I have performed a BT line test but no fault was found, and I am warned of the potential £129 charge if I proceed with an engineer call out.  I have tested via the master socket and experience the same crackle on the landline, and same disconnections/reboots with the Homehub 4.  I have replaced the filters and also tested with my old Homehub 3, but still experience all the same issues.

 

Connecting via BT Fon, I experience far better speeds than my home connection has been of late.

 

I will try and copy a couple of pages of the Homehub's Events Log, but am having difficulty remaining online long enough to access the hub's settings.  It makes little sense to me, but I am wonder if someone else could kindly take a look to see if anything stands out as a possible cause of the problem.

 

Many thanks.

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39 REPLIES 39
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Message 2 of 40

Re: Constant disconnections and reboots

13:13:41, 21 Jun.( 121.860000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
13:13:09, 21 Jun.( 89.550000) CWMP: session closed due to error: Could not resolve host
13:13:09, 21 Jun.( 89.530000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:13:09, 21 Jun.( 89.530000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
13:12:38, 21 Jun.( 59.220000) CWMP: session closed due to error: Could not resolve host
13:12:34, 21 Jun.( 54.770000) WiFi auto selected channel 40
13:12:34, 21 Jun.( 54.770000) 36-128::40-128::44-128::48-128::52-128::56-128::60-128::64- 128::100-128::104-128::108-128::112-128::116-128::120-128::124- 128::128-128::132-128::136-128::140-128
13:12:34, 21 Jun.( 54.760000) Rescan, Reason: 'Power-up'
13:12:30, 21 Jun.( 51.240000) WiFi auto selected channel 6
13:12:30, 21 Jun.( 51.240000) 1-93::2-94::3-94::4-94::5-93::6-95::7-93::8-92::9-94::10-93::11-94::12-94::13-93
13:12:30, 21 Jun.( 51.240000) Rescan, Reason: 'Power-up'
13:12:29, 21 Jun.( 49.940000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:12:29, 21 Jun.( 49.940000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
13:12:28, 21 Jun.( 49.450000) CWMP: Initializing transaction for event code 1 BOOT
13:12:22, 21 Jun.( 42.590000) The system is UP!
13:12:10, 21 Jun.( 30.650000) WPA2 mode selected
13:12:10, 21 Jun.( 30.650000) WPS disabled
13:12:03, 21 Jun.( 23.980000) WPA/WPA2 mode selected
13:12:03, 21 Jun.( 23.980000) WPS disabled
13:11:59, 21 Jun.( 20.330000) Booting firmware 4.7.5.1.83.8.130.1.17 (Type A)
13:11:19, 21 Jun.(24977.080000) The system is going DOWN for reboot.
13:11:19, 21 Jun.(24977.080000) OpenRG is going for reboot by IPC command
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Message 3 of 40

Re: Constant disconnections and reboots

13:23:44, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:137->10.131.37.255:137 on wlan0.0)
13:23:44, 21 Jun.BLOCKED 3 more packets (because of Advanced Filter Rule)
13:23:43, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:61592->239.255.255.250:1900 on wlan0.0)
13:23:43, 21 Jun.BLOCKED 1 more packets (because of Advanced Filter Rule)
13:23:43, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:137->10.131.37.255:137 on wlan0.0)
13:23:43, 21 Jun.BLOCKED 1 more packets (because of Advanced Filter Rule)
13:23:42, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:138->10.131.37.255:138 on wlan0.0)
13:23:42, 21 Jun.BLOCKED 3 more packets (because of Advanced Filter Rule)
13:23:40, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:61592->239.255.255.250:1900 on wlan0.0)
13:23:40, 21 Jun.BLOCKED 3 more packets (because of Advanced Filter Rule)
13:23:40, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:137->10.131.37.255:137 on wlan0.0)
13:23:40, 21 Jun.BLOCKED 15 more packets (because of Advanced Filter Rule)
13:23:38, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:137->10.131.37.255:137 on wlan0.0)
13:23:38, 21 Jun.BLOCKED 11 more packets (because of Advanced Filter Rule)
13:23:37, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:61592->239.255.255.250:1900 on wlan0.0)
13:23:37, 21 Jun.BLOCKED 15 more packets (because of Advanced Filter Rule)
13:23:36, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: IGMP 10.131.37.250->224.0.0.22 on wlan0.0)
13:23:36, 21 Jun.BLOCKED 35 more packets (because of Advanced Filter Rule)
13:23:35, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: IGMP 10.131.37.250->224.0.0.22 on wlan0.0)
13:23:35, 21 Jun.BLOCKED 47 more packets (because of Advanced Filter Rule)
13:23:34, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:61592->239.255.255.250:1900 on wlan0.0)
13:23:34, 21 Jun.BLOCKED 19 more packets (because of Advanced Filter Rule)
13:23:33, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:1900->239.255.255.250:1900 on wlan0.0)
13:23:33, 21 Jun.BLOCKED 9 more packets (because of Advanced Filter Rule)
13:23:33, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:137->10.131.37.255:137 on wlan0.0)
13:23:33, 21 Jun.BLOCKED 15 more packets (because of Advanced Filter Rule)
13:23:32, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:61592->239.255.255.250:1900 on wlan0.0)
13:23:32, 21 Jun.BLOCKED 13 more packets (because of Advanced Filter Rule)
13:23:31, 21 Jun.( 713.680000) OpenWiFi IPSec connection is up
13:23:30, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:1900->239.255.255.250:1900 on wlan0.0)
13:23:30, 21 Jun.BLOCKED 13 more packets (because of Advanced Filter Rule)
13:23:29, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:137->10.131.37.255:137 on wlan0.0)
13:23:29, 21 Jun.BLOCKED 9 more packets (because of Advanced Filter Rule)
13:23:29, 21 Jun.OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan0.0_out/rule/0: UDP 10.131.37.250:137->10.131.37.255:137 on wlan0.0)
13:23:26, 21 Jun.( 708.670000) CWMP: session completed successfully
13:23:26, 21 Jun.( 708.170000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
13:23:20, 21 Jun.wlan1: STA bc:96:80:07:f4:6d IEEE 802.11: Client disassociated
13:23:19, 21 Jun.( 701.810000) Device disconnected: Hostname: DC-PC IP: 192.168.1.69 MAC: bc:96:80:07:f4:6d
13:23:15, 21 Jun.( 697.830000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:23:15, 21 Jun.( 697.820000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
13:22:51, 21 Jun.( 673.430000) CWMP: session closed due to error: Could not resolve host
13:22:51, 21 Jun.( 673.410000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:22:51, 21 Jun.( 673.410000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
13:22:21, 21 Jun.( 643.120000) CWMP: session closed due to error: Could not resolve host
13:22:19, 21 Jun.( 641.470000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:22:19, 21 Jun.( 641.460000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
13:22:19, 21 Jun.( 641.180000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
13:17:45, 21 Jun.( 367.470000) CWMP: session completed successfully
13:17:45, 21 Jun.( 367.230000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
13:17:44, 21 Jun.( 366.330000) Admin login successful by 192.168.1.69 on HTTP
13:17:41, 21 Jun.( 363.290000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:17:41, 21 Jun.( 363.280000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
13:17:24, 21 Jun.( 346.410000) New GUI session from IP 192.168.1.69
13:17:09, 21 Jun.( 331.710000) CWMP: session closed due to error: WGET TLS error
13:17:08, 21 Jun.( 328.970000) NTP synchronization success!
13:17:07, 21 Jun.( 328.010000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
13:17:03, 21 Jun.( 323.870000) NTP synchronization start
13:17:02, 21 Jun.( 323.000000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:17:02, 21 Jun.( 322.990000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
13:16:24, 21 Jun.( 295.520000) CWMP: session closed due to error: Could not resolve host
13:16:24, 21 Jun.( 295.520000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:16:24, 21 Jun.( 295.520000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
13:16:03, 21 Jun.( 264.430000) CWMP: session closed due to error: Could not resolve host
13:16:03, 21 Jun.( 263.530000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
13:15:53, 21 Jun.( 253.710000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:15:53, 21 Jun.( 253.700000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
13:15:38, 21 Jun.( 238.850000) NTP synchronization failure!
13:14:49, 21 Jun.( 190.150000) CWMP: session closed due to error: Could not resolve host
13:14:49, 21 Jun.( 189.920000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
13:14:49, 21 Jun.( 189.920000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
13:14:18, 21 Jun.( 158.840000) CWMP: session closed due to error: Timeout
13:13:59, 21 Jun.( 140.200000) Lease for IP 192.168.1.69 renewed by host DC-PC (MAC bc:96:80:07:f4:6d). Lease duration: 1440 min
13:13:59, 21 Jun.( 140.120000) Lease requested
13:13:59, 21 Jun.wlan1: STA bc:96:80:07:f4:6d IEEE 802.11: Client associated
13:13:57, 21 Jun.( 137.520000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
13:13:42, 21 Jun.( 122.710000) NTP synchronization start
13:13:41, 21 Jun.( 121.860000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
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Message 4 of 40

Re: Constant disconnections and reboots

If you have line noise from test socket on quiet line test then you need to report a phone fault to 151 with no mention of broadband. If your broadband is dropping connection on receiving/making callsthen you have a high resistence fault which again report to 151. The bad joint could be responsible for both the HR fault and crackle



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Message 5 of 40

Re: Constant disconnections and reboots

Thanks imjolly. Just lost my connection again there.  Without copying the entire event log for that reboot, does this reference to noise margin appear in any way significant, or does it look quite normal:

 

18:26:26, 21 Jun.( 1886.950000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
18:26:25, 21 Jun.( 1885.940000) DSL line rate: 1132 Kbps upstream, 17864 Kbps downstream
18:25:33, 21 Jun.( 1833.700000) DSL is down after 0 minutes uptime
18:25:33, 21 Jun.( 1833.700000) ETHoA is down after 0 minutes uptime
18:25:32, 21 Jun.( 1832.780000) ETHoA is up - VPI: 0, VCI:35
18:25:32, 21 Jun.( 1832.780000) DSL is up
18:25:30, 21 Jun.( 1831.340000) DSL noise margin: 5.90 dB upstream, 4.70 dB downstream
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Distinguished Sage
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Message 6 of 40

Re: Constant disconnections and reboots

your noise margin is at its default but many more disconnections / restarts will cause the noise margin to rise and reduce your connection speed
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Distinguished Sage
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Message 7 of 40

Re: Constant disconnections and reboots

If your connection is dropping often then i am really surprised that your noise margin is about normal and not far higher even up to 15db - next stage banded profile

 

but dropping within a minute of last reset you need engineer visit to find the problem



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Message 8 of 40

Re: Constant disconnections and reboots

Thanks John and imjolly.  I will try 151, but I suspect they will insist on talking me through step by step every thing that I have already tried.

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Message 9 of 40

Re: Constant disconnections and reboots

they will but if the noise can be heard at the test socket then insist on an engineer visit
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Message 10 of 40

Re: Constant disconnections and reboots

The 151 experience was less painful than before, apart from the warning of the £129.99 charge if the fault is found to be within my property.  An engineer is to call on Wednesday, I will post an update after that.

 

Thanks again.

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