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Distinguished Sage
Distinguished Sage
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Message 11 of 40

Re: Constant disconnections and reboots

Hopefully it will solve the noise and the HR fault causing broadband to drop on calls



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Contributor
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Message 12 of 40

Re: Constant disconnections and reboots

The Homehub has gone into another one of those cycles of almost constant reboots.  The connection is virtually unusable and I am having to rely on connections via BT Fon and BT Wifi.  Is the Homehub best left like this in the hope it might highlight a problem to BT, or would you think I should power it off it until the engineer's visit in case of permanent damage to the Homehub ? 

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Distinguished Sage
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Message 13 of 40

Re: Constant disconnections and reboots

are you using fon and wifi from your hub or a neighbours?
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Contributor
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Message 14 of 40

Re: Constant disconnections and reboots

I am assuming a neighbour's John, as my Homehub is still rebooting. 

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Distinguished Sage
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Message 15 of 40

Re: Constant disconnections and reboots

ok I asked as this thread seems to be highlighting a similar hub issue and the mod team are dealing as you will find around the last few pages https://community.bt.com/t5/Other-Broadband-Queries/WiFi-cutting-off-on-HH3-every-few-mins-since-yes...
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Contributor
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Message 16 of 40

Re: Constant disconnections and reboots

Thanks John.  There are some similarities there, although perhaps mainly in the frustration.  Most of them seem to be referring to HH3.  I use smart wireless on HH4, but also had the same problems when I tried my old HH3 today.  None of them mention the line noise that I hear on my landline, but of course I don't know for sure that is related.  I don't use my landline often, last night was possibly the first time in a week, and then again this morning.  The crackle is new since last week, although I don't know for sure when it started.  The disconnections/reboots problem is much worse since using the landline last night, but again that may or may not be  coincidence.

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Distinguished Sage
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Message 17 of 40

Re: Constant disconnections and reboots

The line noise is a different subject and in your case relates to your line I would suggest turning off smart wireless as it can cause problems just manually select a channel smart wireless may be a cause of your problems if it is changing channel this will cause wireless drops each time it changes

Smart wireless is not that smart as it only uses 3of the 13 channels available
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Distinguished Sage
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Message 18 of 40

Re: Constant disconnections and reboots

Line noise is a broadband killer
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Contributor
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Message 19 of 40

Re: Constant disconnections and reboots

Thanks John.  I will try as you suggest and turn off smart wireless.  Right now I am loathe to try anything as I have a stable and fast connection this morning.  I don't even want to risk a landline call in case I trigger the cycle of constant reboots all over again !! Smiley Happy

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Distinguished Sage
Distinguished Sage
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Message 20 of 40

Re: Constant disconnections and reboots

then try changing if your line becomes unstable otherwise just stick with it if working



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