I am experiencing a lot of disconnections, originally i thought it may be a faulty home hub. I phoned BT india and it turns out the i have a fault in the exchange and was promised a call from an engineer at around 1:30 - 3PM on Sunday 5th (today). You can guess it, got no call and i am not phoning BT india again. The online fault tracker has not changed. Was i lied to in saying that an engineer would call on a sunday?
What would be the best thing to do? Call india and ask why i was not called or wait until monday?
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I find it a bit of a coincidence that has been quite a few posts recently on the forum where CS India have been phoned for assistance and the reply is 'there is fault in the exchange' and then nothing happens - apart from you end the call then nothing happens or I am just imagining things?
if you would like some assistance from the forum please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
Lost track of the number of times over the years that the Indians have also told me there is a known fault at the exchange, never is the case and often then told me things that were totally and obviouslly false such as all broadband connections were down and there was I sitting happily connected at the time!!.
It does seem to be a standard refrain.
Engineer didn't call and nobody showed up, Got a call from BT India this morning saying something. The connection in the call must have been really bad. I could not understand him due to his accent and the call quality was incredibly poor. Would like a mod to help me sort this, its getting a bit silly.
have you tried the quiet line test as it sounds like you have a phoneline problem. if you can get the phone fixed and no noise/crackle then that will help your broadband. if you hear noise when doing quiet line then phone 151 and report a phone fault NOT a broadband fault
keep checking now and then, could be an intermittent noise
if quiet line is ok can you post the hub stats please
It is not a speed issue, it just disconnects at random times. Fault got opened but nothing happened and the engineer didn't show up. Anyways, here are the requested stats:
ADSL line status
|Connection time||0 days, 11:39:16|
|Noise margin (Down/Up)||6.4 dB / 10.0 dB|
|Line attenuation (Down/Up)||32.0 dB / 18.0 dB|
|Output power (Down/Up)||19.7 dBm / 11.9 dBm|
|Loss of Framing (Local)||22|
|Loss of Signal (Local)||2|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||152577 / 5|
|CRC Errors (Down/Up)||128 / 2147480000|
|HEC Errors (Down/Up)||nil / 4|
|Error Seconds (Local)||205|
May i add it only disconnects when being used. As for the high uptime, it will start disconnecting when i get onto my desktop machine