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Newbie
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Message 1 of 6

Constant disconnections

Hi,

 

I've got a BT Home Hub 3, I've had it for about a year and it's been fine, however over the last few weeks there have been constant disconnections. This is happening roughly every ten minutes.

 

I've done a line test (it claims any problem would be in my property), and a speed test (this claims 7.3 mbps). I've replaced the microfilter.

 

I'm not aware of any changes to the property. I did upgrade the BT broadband package to the unlimited usage from a 40GB cap, this may have coincidence with the start of the problem.

 

Any suggestions?

 

Thanks!

 

 

Connection Information
Line state:Connected
Connection time:0 days, 00:12:14
Downstream:8.179 Mbps
Upstream:1.137 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):11.7 dB / 6.2 dB
Line attenuation (Down/Up):31.7 dB / 18.0 dB
Output power (Down/Up):20.6 dBm / 12.6 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):12 / 32
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):20 / 7
Error Seconds (Local/Remote):31 / 0

 

 

 

Hub Firmware Information
Current firmware:Version 4.7.5.1.83.8.57.1.3 (Type A)
Last updated:05/08/11
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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
274 Views
Message 2 of 6

Re: Constant disconnections

Check my speed and connections help below. Also, is your home hub plugged into the master socket, and do you have any extensions or other equipment plugged into your phone line?

 

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Newbie
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Message 3 of 6

Re: Constant disconnections

Keith,

 

I've only ever found one socket in the flat (1930's house, converted, upstairs flat), it doesnt look like a master socket, it's a white box, no logo. However it is situated right next to a smaller box (1x2 inches) with a bt logo and a single screw in the middle.

 

The only other device connected was a phone, this has been disconnected.

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Constant disconnections

Can you plug a phone into the phone side of the microfilter, and dial 17070 and select option 2. Can you hear any noise?

 

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Highlighted
Newbie
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Message 5 of 6

Re: Constant disconnections

Keith,

 

I'd say there is a very, very faint buzz of static roughly 10-12 seconds a part.

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Highlighted
Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Constant disconnections

If your disconnections are about 10 minutes apart, is it possible to listen when you are expecting a disconnection, and see if there are any loud crackles on the line when it disconnects?

 

 

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