I've got a BT Home Hub 3, I've had it for about a year and it's been fine, however over the last few weeks there have been constant disconnections. This is happening roughly every ten minutes.
I've done a line test (it claims any problem would be in my property), and a speed test (this claims 7.3 mbps). I've replaced the microfilter.
I'm not aware of any changes to the property. I did upgrade the BT broadband package to the unlimited usage from a 40GB cap, this may have coincidence with the start of the problem.
|Current firmware:||Version 18.104.22.168.22.214.171.124.3 (Type A)|
Check my speed and connections help below. Also, is your home hub plugged into the master socket, and do you have any extensions or other equipment plugged into your phone line?
I've only ever found one socket in the flat (1930's house, converted, upstairs flat), it doesnt look like a master socket, it's a white box, no logo. However it is situated right next to a smaller box (1x2 inches) with a bt logo and a single screw in the middle.
The only other device connected was a phone, this has been disconnected.
Can you plug a phone into the phone side of the microfilter, and dial 17070 and select option 2. Can you hear any noise?
If your disconnections are about 10 minutes apart, is it possible to listen when you are expecting a disconnection, and see if there are any loud crackles on the line when it disconnects?