Hi, my Infinity 2 connection has been unusable since last Friday 8th Feb. I get at the most a few minutes of up time then the connection drops with a flashing DSL light on the Openreach Modem.
I have tried power cycling the hub and modem, changed the cable to the socket and also relocated the modem.
I logged the call with BT on the 9th and on the 11th they marked the job as fixed, but it isnt.
This situation is very frustrating as I rely on my connection heavily for home and vpn to work but there seems to be no progress in a resolve.
Probably best to contact the mods. at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy.
Unfortunately, BT often mark things resolved when they aren't. There is sometimes a button to confirm it is resolved, but not a button to say it isn't. It doesn't help their customer servce, but it does improve their statistics.
I phoned the helpline in the end and the guy the other end actually did a line test and found an issue. Apparently an engineer is booked but cannot come out until 21st Feb!!! That will be nearly 2 weeks downtime. I have not had the appointment in confirmed in black or white which is not reassuring either.
Really annoyed as when I had adsl with 02 any issue (which was very rare) got resolved either next day or within the promised 3 days.
I also didn't have to chase them to resolve it and they Defo didn't mark a job as fixed until it actually was.
Not very impressed by BT at all. I have phone, Bt Vision and Infinity 2 with them so I pay them enough every month.
How did you relocate the modem?
Regarding the engineers, all providers use Openreach to repair the lines (apart from virgin media cable). When you had a problem before with o2, openreach werent as busy and repair times were short. Now they are stretched thin and repair times are longer than usual. Cant blame bt for that.