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Aspiring Contributor
986 Views
Message 1 of 4

Constant disconnects with flashing DSL light

Hi, my Infinity 2 connection has been unusable since last Friday 8th Feb.  I get at the most a few minutes of up time then the connection drops with a flashing DSL light on the Openreach Modem.

 

I have tried power cycling the hub and modem, changed the cable to the socket and also relocated the modem.

 

I logged the call with BT on the 9th and on the 11th they marked the job as fixed, but it isnt.

 

This situation is very frustrating as I rely on my connection heavily for home and vpn to work but there seems to be no progress in a resolve.

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3 REPLIES 3
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Guru
975 Views
Message 2 of 4

Re: Constant disconnects with flashing DSL light

Probably best to contact the mods.  at: http://bt.custhelp.com/app/contact_email/c/4951 .  But be aware they take 3 working days to reply: sometimes more if busy. 

 

Unfortunately, BT often mark things resolved when they aren't.  There is sometimes a button to confirm it is resolved, but not a button to say it isn't.  It doesn't help their customer servce, but it does improve their statistics.

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Aspiring Contributor
925 Views
Message 3 of 4

Re: Constant disconnects with flashing DSL light

I phoned  the helpline in the end and the guy the other end actually did a line test and found an issue.  Apparently an engineer is booked but cannot come out until 21st Feb!!!  That will be nearly 2 weeks downtime.  I have not had the appointment in confirmed in black or white which is not reassuring either.

 

Really annoyed as when I had adsl with 02 any issue (which was very rare) got resolved either next day or within the promised 3 days.

 

I also didn't have to chase them to resolve it and they Defo didn't mark a job as fixed until it actually was.

 

Not very impressed by BT at all.  I have phone, Bt Vision and Infinity 2 with them so I pay them enough every month.

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Recognised Expert
923 Views
Message 4 of 4

Re: Constant disconnects with flashing DSL light

How did you relocate the modem?

 

Regarding the engineers, all providers use Openreach to repair the lines (apart from virgin media cable). When you had a problem before with o2, openreach werent as busy and repair times were short. Now they are stretched thin and repair times are longer than usual. Cant blame bt for that.

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