Solved! Go to Solution.
Have you tried restarting the phone?
You can get help with BT Mobile by dialling 150 from the phone. If they can't fix it please report back here.
As you've drawn a blank with the helpdesk I'm asking the forum moderators to look into this for you. They will post contact info here in the morning.
Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.