Constant voicemail icon

[Damien1]

Hi All I'm using Bt mobile sim in a galaxy note 4 when ever I put the sim in I get a voicemail icon in notifications that cannot be removed I have no voicemails I have tried leaving a message then listening to it and deleting it still no luck it seems to want to constantly stay there saying I have a voicemail anyone else having the same trouble or any ideas?

Thanks

[pottyperson]

Have you tried restarting the phone?

[Damien1]

Thank you but yes I have tried restarting the phone I've also tried putting my O2 sim back in the symbol goes away then as soon as I put the bt sim back in it comes straight back up its very annoying

[Damien1]

Can I really be the only person with this problem?

[pottyperson]

You can get help with BT Mobile by dialling 150 from the phone. If they can't fix it please report back here.

[Damien1]

Thank you I've rung them and they are supposedly looking into it with their tier 2 team

[Damien1]

Still heard nothing back about this and it's **bleep** annoying

[pottyperson]

As you've drawn a blank with the helpdesk I'm asking the forum moderators to look into this for you. They will post contact info here in the morning.

[Damien1]

Thanks a lot let's hope they can sort it out thanks

[NeilO]

Hi Damien1,

Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil