cancel
Showing results for 
Search instead for 
Did you mean: 
215 Views
Message 1 of 2

Constantly disconnecting after infinity 2 upgrade

Hi,

we are having to reset our open reach modem at least 3 to 4 times a day after upgrading from infinity 1 to 2. I am been given the runaround by the offshore customer services who just ring up everyday and ask if everything is OK. And of course the answer is no, you've done nothing so the situation is the same. It's been like this a week now with customer services not doing anything to help. All they do is run a line test (of course this works when we have reset the modem !!!!). Anybody got a url or tel number to contact a reliable UK tech team to resolve our issues ????

 

Thanks

Jeff

 

0 Ratings
1 REPLY 1
Guru
213 Views
Message 2 of 2

Re: Constantly disconnecting after infinity 2 upgrade

BT mods: http://bt.custhelp.com/app/contact_email/c/4951

UK based team.  They have a good reputation of fixing things.  They take 3 days to respond, often more as they are often very busy.

0 Ratings