welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Here is the info requested from my hub, it was trully awfull last night and disconected today when i just got in from work.
I am plug into a standard BT LTU With one extention, two new filters and one corded phone, no other equipment pluged into sockets. I have plugged hub into main socket with extention disconected to prove all internal wireing.
Done quiet line test, all sounds fine but i am OH and its quite a still day today.
One desktop PC conected to Hub via ethernet cable, and a selection of laptops, tablets and phones, all droping out so not wireless issue.
|Connection time||0 days, 0:04:23|
|Noise margin (Down/Up)||3.5 dB / 6.1 dB|
|Line attenuation (Down/Up)||19.5 dB / 7.9 dB|
|Output power (Down/Up)||0.0 dBm / 12.6 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||6078 / 0|
|CRC Errors (Down/Up)||0 / N/A|
|HEC Errors (Down/Up)||N/A / 11|
|Error Seconds (Local)||0|
|0 Mbps||21 Mbps Max Achievable Speed|
|Download speedachieved during the test was - 14.38 Mbps For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps. IP Profile for your line is - 16.19 Mbps|
|0 Mbps||0.83 Mbps Max Achievable Speed|
|Upload speed achieved during the test was - 0.93Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps|
do you mean LTU or is it LJU like this
have you removed the bellwire on terminal 3 in both sockets
I can do, but why would that affect the broadband? I have had this service for 5 years and always had the ringing circuit fitted.
I am a ex BT engineer but left in 92 so not too clue up on broadband but understand voice etc.
Dropped out twice so far this afternoon, so have borrowed another hub and using that now, working OK at the moment but early days.