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bredbin
Newbie
215 Views
Message 1 of 10

Constants Disconnects and Massive Speed Issues

Hi i have a huge problem here, have had bt total option 3 installed since september and have had 1Mb down although promised around 6Mb. After ringing up our speed suddenly increased (miraclous ey?) then of course it died 2 days later back down to 1MB. Have rung up 8 times now and nothings chnaged. This has also come along with constants disconnects, by constant i mean every 5 minutes. Have had 3 engineers out. Got a 'senior' engineer coming this week.  The guys on the phone said they would reset our profile over the weekend, as per normal absolutely nothings happened.

Heres my line stats.

ADSL Line Status
Connection information
Line state: Connected
Connection time: 0 day, 00:01:30
Downstream: 1,141 Kbps
Upstream: 444 Kbps

ADSL settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 5.1 dB / 22.6 dB
Line attenuation (Down/Up): 55.5 dB / 30.5 dB
Output power (Down/Up): 0.0 dBm / 12.8 dBm
FEC Events (Down/Up): 3917 / 0
CRC Events (Down/Up): 3 / 0
Loss of Framing (Local/Remote): 0 / 1
Loss of Signal (Local/Remote): 1 / 1
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 163 / 0
Error Seconds (Local/Remote): 0 / 0

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
209 Views
Message 2 of 10

Re: Constants Disconnects and Massive Speed Issues

resetting your profile won't help as profile is determined by your connection speed.  so you need a higher speed to get a higher profile.

 

with your 55 attenaution you could on a good connection get about 4mb

 

are you connected to the master or test socket? do you have other sockets apart from the master?

 

can you run btspeedtester and post the results



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bredbin
Newbie
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Message 3 of 10

Re: Constants Disconnects and Massive Speed Issues

We are connected to the master socket, no other sockets are in use as we are students so don't use the phone line.

Heres the speed test, not sure what happened to the upload but to be honest i don't care about upload.

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
731 Kbps

0 Kbps 1000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 731 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1150 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 1014 Kbps

2. Upstream Test: -provides background information.

Upload Speed
0 Kbps

0 Kbps 444 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 0 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
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Distinguished Sage
Distinguished Sage
195 Views
Message 4 of 10

Re: Constants Disconnects and Massive Speed Issues

from what you say does that mean you do have other sockets just they are not in use?  if that is correct then can you connect to the test socket behind bottom half of master NTE5.

 

the good thing is you are on the new profile system so any increase in speed will be immediately reflected in a riae in profile and knock on rise in download speed



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bredbin
Newbie
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Message 5 of 10

Re: Constants Disconnects and Massive Speed Issues

Didn't know what a NTE5 was so had a Google search and have just realised that we are plugged into the test socket like you say.
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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Constants Disconnects and Massive Speed Issues

then try the quiet line test  dial 17070 option2  should hear nothing and best with a corded phone  if cordless then dull hum is normal 

 

the call is free



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bredbin
Newbie
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Message 7 of 10

Re: Constants Disconnects and Massive Speed Issues

As were students we don't actually have a phone in the house so not sure how i would go about that.
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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: Constants Disconnects and Massive Speed Issues

borrow a phone just for the test  just trying to make sure there is no noise on your line as this will kill your broadband



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bredbin
Newbie
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Message 9 of 10

Re: Constants Disconnects and Massive Speed Issues

Sorry i found a phone, did the test and there was no noise.
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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Constants Disconnects and Massive Speed Issues

then contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951


can take 2/3 days for mods to contact you



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