Contacting BT about cancelled order or how to prevent cancellation in future

[afreechameleon]

I just want to talk to find out why they cancelled my broadband order but whenever I call the 150 number it asks me for a 'BT number I would like to talk about' before I can proceed, I don't have one I have no idea what that is.

How do I talk to BT without a 'BT number I would like to talk about' and find out why my order has been cancelled, or how to order a new one (but I'd want to speak to someone beforehand so I know that order won't be cancelled too). My order reference is  Ref VOL013-*********** for the order that's been cancelled.

Thanks in advance,

Ben

[Keith_Beddoe]

@afreechameleon 

Dial 17070 and that will tell you your phone number.

What type of broadband connection did you order?

[afreechameleon]

It says 'calls aren't available to this phone number' and this is the first time I've ordered something from BT, I've moved into a new place and wanted to use BT for broadband, so would I already have a BT number? and my order was just for regular broadband, no fibre.