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CWED
Beginner

on ‎01-06-2020 14h14

616 Views
Message 1 of 4

Contacts and groups disappeared

Hi all, 

since my upgrade to the new BT email, I have lost about 95% of my contacts and my groups have disappeared.

What can be done about this, will take me AGES to add them back and am sure I don't have a lot of them elsewhere.

Please help!

CW

0 Ratings
3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage

on ‎01-06-2020 18h22

597 Views
Message 2 of 4

Re: Contacts and groups disappeared

Try clearing your browser's history and cookies. If your browser has the option make sure you select "from all time". 

If that doesn't work try another browser for test purposes.

0 Ratings
CWED
Beginner

on ‎05-06-2020 8h45

566 Views
Message 3 of 4

Re: Contacts and groups disappeared

I have cleared my browser history "from all time" and tried in a different browser but it doesn't make any difference.

Any other ideas?

Thanks

0 Ratings
NeilO
Moderator
Moderator

on ‎05-06-2020 9h13

558 Views
Message 4 of 4

Re: Contacts and groups disappeared

Hi @CWED, I'm really sorry you're having issues with your contacts after migrating to the new BT Mail platform. I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to raise a case to get this investigated.

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