Contacts list not moved over to new platform

[shrimpo]

My contacts have not been moved over since the migration, haveing over 20 years of cantacts  not migrated is not good at all, why were these not migrated over whith th chenges, and how do I get them back,, all contacts were stored on my account, accesed via pc/web rather then local, as these should be protected via server nightly back ups.. how do I get these restored to my account.  Not happy..

[shrimpo]

So under other issues we have this  

• Loss of contacts – You have told us that after you have been migrated to the new platform, you have noticed that some of your contacts have been lost.  There is no, known problem, which would cause this issue, but we would very much like to help anyone who finds themselves in this situation.  If you have lost contacts since the migration, please create your own thread here on Community and we will reach out to help further

Thread created,, how long before admin or mods reach out?

[imjolly]

The forum mods are really busy so could take couple of days before they can help 

[shrimpo]

Ok this is becoming very frustrating, every time I want to compose a new e-mail, having to go off and find an old e-mail from the person in my in box just to get a e-mail address that would have been in my contacts list, it is time consuming and a pain in the rear. + all the additional information that would have been added to that contact info is missing, as no contacts. Now looking at complaints process, This should not have happened, and certainly without warning giving you a chance to save your contacts list. Been a week or more since it was first noticed.

[Matt-S · Accepted solution]

Hi @shrimpo,

Thanks for taking the time to post. Sorry to hear that your contacts are missing since moving over to the new BT Mail platform.

I have sent you a private message so that we can look into this issue for you. Can you please include examples of the contact email address at are missing from your contacts.

Thanks

Matt

[shrimpo]

Matt-S thanks for sorting this out, assume it was you after the PM's.  But I have to say still rather disapointed that to get your contact list back we, as the customer, have to do this, go on the Forums, and then wait for a Mod or Admin to sort it out.  I have to question the testing and checking of the new mail system prior to is being released on customers, for it to have a lot of problems,,, big thread on issues with it.   Any way sorted now, many thanks  to Mods.