Hi - my son took out a 12 month bt tv/broadband/line rental contract approx Mar2016 for approx £45 per month - due to a relationship breakdown he/they have now had to move out of the supply address. He has tried to cancel but been advised there is a large cancellation charge fee to pay if he wishes to cancel mid way through the contract or alternatively he can run (continue to pay) down the remainder of the contract. They also advised they could temporarily suspend his contract and treat it as a "home mover" type scenario where he can transfer the remainder of the contract to his new address. The problem is he does not have any plans in the short term to find his own accommodation so the "home mover" option may not apply or if it does I don't think BT will continually postpone his payments. We were provided with the Ultra HD TV box which we are willing to return if necessary. Are there any other options/suggestions anyone can suggest??
Many thanks in advance
BT's lawyers have worked as hard as possible to make it very difficult to leave BT without paying excessively high cancellation fees.
Returning the kit won't help. BT will probably even be helpful enough to provide a pre-paid returns bag - but don't expect any refund if you use it.
thanks - the box has been used - he is more concerned about trying to cancel the contract rather than any type of refund- it seems this will be difficult/impossible to cancel though?
Cancelling isn't the problem, it's the fees that are frightening.
BT will charge for any outstanding months of phone, broadband and TV contracts. They will also charge for any equipment they have supplied in the last 12 months - which could include the Home Hub and the YouView box.