After having my BT Infinity installed at my new house on 28th July my contract was abruptly cancelled for some unknown reason by BT on 29th July. My service was actually moved from my previous address, where I experienced no problems. Since the 29th July I have a frustrating merry-go-round of calls and emails from your various departmemts trying to reinstate my services. And to cap it all I was then charged £63.25 for cancelling my contract. Its been the most exasperating experience of my life. I work from home and so having no internet access is a massive inconvenience. Now I have to wait until 15th August to have my broadband reactivated. Utterly pathetic.
Welcome to the community forum. I am sorry to hear you have been incorrectly charged a cancellation fee. I'll be able to help you with your complaint. Please send me in your details using the "Contact The Mods" link found in my profile.