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Islanderuk
Contributor
24,279 Views
Message 1 of 18

Contract End Date

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Where on the BT site can I find out the date my current Broadband Contract with BT ends

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17 REPLIES 17
Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: Contract End Date

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If you would like to try Live Chat they should be able to help you.

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Distinguished Guru
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Message 3 of 18

Re: Contract End Date

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You won't find it anywhere, follow KB's advice or dial 150 from your BT landline and navigate to billing or even the forum mods. All methods provided can give you with your end date.

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TEECEYGIRL
Newbie
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Message 4 of 18

Re: Contract End Date

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I just tried 150. Automated voice asked what I was enquiring about. I just said End Contract. Voice asked if I had asked for Contract Expiry I said Yes. Voice asked if I was enquiring about number I was calling from. Answer was Yes. I was then automatically transferred. I had hoped to get an automated answer to my question, but was put through to advisers who are not there now as it is gone midnight. Strange how the automated voice knows all sorts of things. Asking for contract expiry obviously alerts system to the fact that you are thinking of changing so call is transferred to sales or customer retention or something and it will almost certainly in such circumstances be to a UK Call Centre.

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Distinguished Sage
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Message 5 of 18

Re: Contract End Date

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Live chat works very well also
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msmith1
Newbie
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Message 6 of 18

Re: Contract End Date

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This doesn't suprise me....ever since joinig BT ive had nothing but trouble, even being made to pay for a week when we had no connection what so ever,  i would also advise live chat during the day, ...you could call, but be warned, BT use a foreign customer service company, where half the reps dont speak very good english or understand it. worst service ever......!!

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devera
Aspiring Expert
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Message 7 of 18

Re: Contract End Date

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I see the contract end dates in 'My BT' under 'Contract Details'.

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Distinguished Sage
Distinguished Sage
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Message 8 of 18

Re: Contract End Date

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@devera wrote:

I see the contract end dates in 'My BT' under 'Contract Details'.


checked MYBT online and android app and can't find 'Contract Details'



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Distinguished Sage
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Message 9 of 18

Re: Contract End Date

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same here as well IMJ no sign at all
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devera
Aspiring Expert
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Message 10 of 18

Re: Contract End Date

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It shows on my account.
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