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Aspiring Expert
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Message 11 of 18

Re: Contract End Date

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@devera wrote:
It shows on my account.

Could you tell me where exactly this is. I see nothing that says contract details on My BT and, as I have a mind like a sieve, I'd love to have somewhere where I can find the end date

 

cheers

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Aspiring Expert
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Message 12 of 18

Re: Contract End Date

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I just clicked on "My BT" and it shows on the main page (private details removed):

 

Contract-End-Date.jpg

 

Perhaps I only see it since I recently recontracted?

 

Failing that, you can use live chat but even they gave me the wrong end date. 😄

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Aspiring Expert
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Message 13 of 18

Re: Contract End Date

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Cheers (again).

 

i have only just recontracted and I don't see that at all. I wonder if it is because I am looking at it on a tablet.. Is there a different mobile site!? I've got two years left on my contract so it is remembering to check in 2018 that is the trick

 

Is this something the mods could give us a quick heads up on? Basically is the renewal date available to everyone somewhere on MyBT (mobile or no..)

 

 

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Aspiring Expert
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Message 14 of 18

Re: Contract End Date

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I haven't checked the mobile version but that's from the full website on a desktop PC.
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Aspiring Expert
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Message 15 of 18

Re: Contract End Date

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Ho hum

 

Well, if there are different sites then I am back to putting a reminder in my mobile and changing it over when I change phones!

 

Only ever use a tablet these days

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Distinguished Guru
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Message 16 of 18

Re: Contract End Date

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I can't see the contract end date details in MyBT on a PC liike devera.

 

The best I can do is click on a link to track an order. Strangely it asks me to login again to view my orders.

I can then find my most recent package re-contract order from last Sep. At the top right of the order details page is an option to show the contract terms. Clicking that shows the start date of the different components and also mentions the 12 months minimum contract term. 

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Distinguished Guru
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Message 17 of 18

Re: Contract End Date

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@umpire wrote:

I can't see the contract end date details in MyBT on a PC liike devera. 


 

Whooaa! Hold the front page.

 

I just went back into MyBT and the 'Contract Details' section has suddenly appeared just before the 'My Products'. End dates for Broadband, Phone, TV and BT Sport all listed. 

 

Well done BT for finally making this info easily accessible. It only took several years of customers regularly moaning about it!  Smiley LOL

 

 

Note:  I dispute my BT Sport end date though. No way did I ever sign up to a 12 month BT Sport contract. It has always been 1 month to my knowledge on BT TV. Only for BT Sport on Sky have I seen 12 month contracts advertised by BT. 

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Distinguished Guru
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Message 18 of 18

Re: Contract End Date

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Logged in today and the Contract Details tab has disappeared again.

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