Well after another frustrating time on the phone to I would guess an Indian call centre I still do not understand my rights. We have a businesss contract with several lines and broadband on a Onebill. The lady today could only see the one line on the account despite there being 4 lines and a broadband package on the account. We are being hassled by other providers claiming they can get us out of our contract as BT have again increased line rental charges. I tried an online chat and was advised to call 0800 345 7962, which I did. When I explained my query the BT service person stated that my line rental charges should not have been increasing whilst in contract and to talk to billings. They transferred me and then began over 20 minutes of sheer frustration. The operator could not understand what I was asking and obviosuly kept returning to a script, she kept referring to the one business line when we have 4 on the account. All I want to know, is 1) If BT are yet again increasing our line rental charge on 1st October and we deem this as detrimental to our business, can we exit the contract without penalty? 2) As per the service person I spoke to, should our line renatl charges have been increasing whilst in contarct 3) Confirmation of our contract end dates as the lady on the phone mentioned December 2017 and I was under the impression that all contracts will be completed in October 2017.
I do not want to speak to BT Openreach, we have been there and they are only interested in selling new comms systems and not actually listening to us the customer.
I also note from Ofcom that the type of long contract we were coerced in to taking out is no longer allowed.
Any help / tips / advice gratefully received
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