you can't as it is not there try online chat
Thanks all - will have to have a go some time. When I tried earlier it wouldn't work........ (something of BT's broken - never...........!)
If it doesn't work at all, ever, then make sure you don't have any plug-ins in your browser blocking it. I couldn't get live chat to work at all using Firefox with NoScript, even if I told NoScript to allow everything.
I ended up using Internet Explorer.