My contract has ended and I want to know the best way of contacting BT, during the COVID shut down, to discuss the best options open to me prior to making a decision as to whether to stay or change provider.
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there are many posts like yours
to renew your contract phone the options team on 0800800030 as they are dealing with renewals and see what deal you can negotiate
You can call this number 0800 800 030, that number is for contract renewals only. They usually answer very quickly, and you can discuss the renewal of your discounts.
Go to BT.COM and use the chat help facility. That's better than actually calling in at the moment. They'll be able to run through your options with you.