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Distinguished Guru
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Message 11 of 16

Re: Contract Termination

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@tiggs2,

Check MyBT as it now contains a section giving the minimum term end dates for your contracts.

As already mentioned you no longer need a MAC for transfering phone and broadband, you let the new provider handle things. You may though still need to give BT notice to cancel other services such as BT TV, BT Sport or BT Mobile.

http://bt.custhelp.com/app/answers/detail/a_id/9778/~/how-do-i-transfer-my-broadband%3F
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Distinguished Guru
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Message 12 of 16

Re: Contract Termination

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The recently announced latest price rises applicable from July 2016 will also give customers a chance of ending contracts penalty free even if still within contract minimum terms.
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Aspiring Expert
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Message 13 of 16

Re: Contract Termination

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Umpire could you please tell me where the minimum term dates are in MyBt. I've clicked on everything and can't seem to see it. Thanks
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Distinguished Guru
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Message 14 of 16

Re: Contract Termination

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For me if I login to MyBT on a PC using Firefox there's a contracts tab I can expand just above the different tabs for my products such as phone, broadband, etc. That additional info seemed to appear a few days ago.

I can't seem to see the contracts info through the MyBT mobile app though.
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Distinguished Guru
Distinguished Guru
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Message 15 of 16

Re: Contract Termination

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I don't have a contracts tab with My BT  using firefox on my PC.  Maybe it is a data driven tab.

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Distinguished Guru
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Message 16 of 16

Re: Contract Termination

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I only checked the other day after reading this post.

See my posts following it. It was just above the My Products.

 

But ...

 

I've just logged in again and that Contract Details tab has now disappeared!  Smiley Frustrated

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