Hi, my father who had a BT account for 55years passed away leaving my disabled 89 year old mother. As I knew my father's direct debit would not be paid I paid the phone bill via on line banking whilst in hospital receiving cancer treatment. My mum was disconnected without any warning and has been without a service since 12 October. I have spent 7 hours speaking to BT this week, I have raised two complaints. Was told I would receive call from complaints team at 10am. I am still waiting. Given the appalling insensitive treatment from BT I made the decision to contact Sky. Sky have stated that there is an issue with my address. I need this to be resolved so that I can arrange communication for a vulnerable disabled person. BT to date has behaved shamefully. Please can someone advise.
