Hi, my father who had a BT account for 55years passed away leaving my disabled 89 year old mother. As I knew my father's direct debit would not be paid I paid the phone bill via on line banking whilst in hospital receiving cancer treatment. My mum was disconnected without any warning and has been without a service since 12 October. I have spent 7 hours speaking to BT this week, I have raised two complaints. Was told I would receive call from complaints team at 10am. I am still waiting. Given the appalling insensitive treatment from BT I made the decision to contact Sky. Sky have stated that there is an issue with my address. I need this to be resolved so that I can arrange communication for a vulnerable disabled person. BT to date has behaved shamefully. Please can someone advise.
Not sure where Sky fits into this however I I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 24 hours for them to contact you. They will do this by posting on this thread.
Hi @Debbiephone I'm very sorry that your mum has been left without service and you were not contacted back this morning by your complaint handler. Have they been in touch since to help you? If not I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get things resolved.
Hi, thank you very much. I have since spoken to a lFy cLled Paul who has been very good. Thank you anyway. Regardd