Need some advise about my contract ending soon as the phone lines are very busy and it's impossible to get through to anyone. So can you use there messaging service to do this as I need to cancel my BT TV but upgraded my broadband.
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You have to call to cancel your BTTV service, renewing broadband can be done online or when you call to cancel BTTV
try phoning the options team 0800800030 who are dealing with renewals you should be able to cancel your BTTV and renew your broadband package while negotiating a new deal
Thank you for your help 😊