Caught up what? I was never ever behind with payments and the £39.50 was taken out my bank account by direct debit
"I suppose the real question is, how much is Option 2 supposed to cost"
I understood it cost £24.85 because that's what it states:
|Your monthly total||£24.85|
"If they've sent you a cheque then they've already credited you back the overpayment?"
No they haven't. I have received no checque, the guy "said" he would send it. There's a big difference!!
12 months x £39.50 = £474
12 months x £24.85 = £298.20
£474 - 298.20 = £175.80
£175.80 - £34.60 = £141.20
The guy who I spoke to was trying to talk me out of leaving BT when I rang for a MAC so there's probably not a checque in the post lol. My contract expires in Jan 13 but I can't change provider because I live very rural and there's no other ISPs cover this area, I've been looking for a month. I can get a phone deal but not broadband. That 's probably why they always promise the earth and deliver nothing then charge me more
Yeah but the mods on this forum (who Keith messaged about earlier) can explain your bills and see if there is a problem
I've sent my details and a message to the BT care team via the link he left but I've been trying to get this sorted for a year so not holding my breath. I'm more interested in a new contract and not having my eyeballs and sockets ripped out by forky toungue sales people who know I can't switch providers.
I've just found a letter from May 2012 stating my payments rose to £39.50 because I am using "more than before." I have never exceeded the 40GB limit, my phone usage averages at £2.37 per month and my account was in credit before this letter. There was no reason to increase my payment as what I was paying was covering my usage and keeping my account in credit.
If you login to your BT account, under the usage monitor there should be a record of emails stating "Total usage is now over x amount GB. Advisory email sent to firstname.lastname@example.org... That's IF you exceeded the limit.