My contract runs out in September 2015 which includes a discounted broadband payment. Do BT contact me for discussions about renewal? If they don't it would be nice to get some sort of prompt to know that it was up for renewal. Insurance companies tend to fo this in advance of renewals. Or is that somehting I have to instigate? I presume that when the contract runs out it will automatically revert back to the full rate without any discussion?
You will have to do that yourself if you want to avoid paying the full amount.
Ring Customer Options on 0800 800 030 in advance of that date, and see what they can offer.
Thanks for your replies and clearing up my understanding of how the contract works. Because of a rental agreement that I have in the accomodation I live in I have to stick with BT. But, I will contact customer services as advised and see what they can offer. Thanks. Gary.
Thanks for more information that I wasn't aware of! The actual line in my accomodation contract is 'not to change the service providers'. I guess you could interpret that both ways. i.e. cannot change anything or if an alternative broadband supplier is used if BT still rent the line then service provider hasn't changed.
Yup, thanks for your reply and information. I will initially speak to the BT customer team and see what they have to offer.